Ray Catena Lexus of Monmouth Service & Parts — Local services in Ocean Township

I called friday to make an appointment but was advised my car was not at its full 10,000 miles yet. So, i waited and the next day my car told me it had low oil. So, i drove from 45 minutes to just potentially get oil for my vehicle. Understanding i did not have an appointment, i was grateful to be spoken to. But, was not spoken to very well. My LC500 was recently purchased, and told him It was CPO and has PMM. Meaning it has 2 forms of maintenance coverage. He said he could not see the PMM on the lexus website, and the purchasing dealership made an error. That is fair. While I was trying to show him the contract with all the signatures he refused to look at it and refused to speak with the other lexus dealership saying i will not go back and forth. He was not empathetic to the error even though i showed him the contract number. Condescendingly, he kept saying i bought a PMM for only their dealership and would not let me talk about my vehicle being CPO. Trying to again get the situation handled i stepped aside. He greeted other elder people, but never re approached me to see if things were handled or to try to find another way. It was as if he was fixated on me paying out of pocket for my oil change. It took getting the manager from parts, who im thankful for to get him to see it was CPO. I genuinely do not know what his issue was with the way he spoke with me, or his lack of assistance. He barely let me speak. Maybe because im a young guy with an LC500? I do not know. Due to the parts sales manager my car was serviced, and i am thankful. Even though my car needed oil. I still am unaware of what my car needed, or if it needed anything else at the 10,000 mile check. Cabin filter change, or air filter? He said they updated the computer, but did not give me a ticket on the window. Like, once he realized he was wrong, he sort of kicked me out. I made an investment with lexus and am consistently being let down with service. I will be contacting Lexus directly. Thank you Parts manager who actually tried to listen and find another way to handle the issue. For...

I have been going to the Ocean Ray Catena Lexus for years and spent thousands of dollars on service and repairs. I was happy to do so because they were always reasonable when it came to oil changes. There is a new service person there who applies predatory sales practices on customers. He tried to charge me 115 for an oil change for my 2009 lexus. Previously the price was usually 70 - 80. When I walked away he came running after saying he could do it for 90. He then tried to speak poorly of my prior service manager that I used for years for working with me and keeping my business. This is poor employee practice. At this point I was done. I called the Freehold dealer to find out that for a 2009 lexus the standard price is 90. He tried to over charge me at 115 to pocket more commission! They lost a customer who has been going there for 10 years in 5 minutes! This service manager should be fired. I. Don't know his name but he has a buzz cut red hair. Beware...

Wanted to send a BIG THANK YOU to NICO CIPRIANO from the service department.

He is always very courteous and helpful with clients’ car service needs.

Every time we bring our cars for service he is always pleasant and accommodating.

Our family has been a loyal customer of Ray Catena Lexus since 2009. Our first Lexus being the RX 350, followed by another RX 350, then the NX 350 silver, then NX F-sport together with the GX 460. Then we decided to exchange an Audi Sunday car to the LC 500 convertible in 2021. And when the EV trend started we shifted our regular cars to the RZ together with the newly designed GX 550.

We love the cars and more so the quality of service that the dealership provides.

Again, thank you Nico for going above and beyond - helping us - with the loaner car - that everyone else in the department said was not available. I think it is because of your diligence that we will keep coming back to Ray Catena for...