The UPS Store — Local services in Ocean View

If I could give this place 0 stars I would. The people who work here are extremely ignorant (including the owner) I just moved to the area, have only been in twice even though after the first time I told myself I wouldn’t go back, I did anyway to give them another chance. NEVER AGAIN - I would rather drive an extra 20 minutes rather than deal with the disrespectful ignorant people who work here. The owner charges for absolutely anything and everything. I was being helped then I was told I had to email a label to their email and have to pay $2.50 for it to be printed - but after my other boxes were scanned and he told me to do that which took maybe 2 minutes max - I stood at the counter for 37 minutes just waiting for the owner to come back over and help me and finish up. He kept looking at me and I kept looking at him like uh yeah I’m done and he kept telling me to hold on and hr just walked around the store doing nothing and talking to people he know, not helping them just talking to them, planning a day to get together when he has off. Then I said again I was done and again he told me “ok give me a minute” again he did absolutely nothing besides stood next to the counter looking around. 37 minutes later he finally prints out my label and was so rude the entire time after he told me I had to email it. He threw the card at me and told me here send it to that email that email right there and pointed on the card and walked away. Then the second time I come in it was 10 minutes before they closed - which I have a toddler and 2 heavy items that I needed help with and I work so I was already stressed because my daughter wasn’t listening I just got home from work and I was rushing trying to get there. As soon as I walk in the door it was the owner and another worker and both of them look at each other and roll their eyes and the owner says to us “you know we close in 10 minutes, so we will take what you have ready and you gotta be out” so I was frantic trying to hurry up get the QR codes up on my phone the kid that was helping me kept slamming his hands on the table and saying “Jesus Christ” under his breathe and told me that two of my items didn’t fit in the box correctly that I brought them in so I had to pay for another box which made me so irked because the first time the owner took half of my stuff out of the boxes I brought everything in and wrapped up and told me they aren’t going to use any of those boxes it all has to come out they will use their own and he never even gave my boxes back to me when he took my items out. So I came in thinking well they are just going to take them out and use their boxes anyway so I’m not going to worry about it fitting in this time. So that was a huge fiasco and the kid at the counters face started getting red because he was going to be stuck there past close I guess I don’t even know. But what I do know is this place needs a new owner and new employees!! People should take their business elsewhere - especially if you are having a rough day because these people will only make it worse for you. I’ve never had such a bad customer experience in my life not even at a restaurant!!! FIND A NEW CAREER if you don’t want to deal with people and you can’t be nice because that’s what you do all day long and if you so miserable then get out of the industry because no one deserves such an unpleasant experience or people taking care of them....

I recently visited this UPS Store to return AT&T equipment using a barcode from my phone. Unfortunately, the associate, Fred Canam, was unable to scan the barcode on either my or my husband’s device. I didn’t have cell service in the store, so I was trying to pull up the account number manually when Fred asked for it. I didn’t answer quickly enough—because the page wouldn’t load—and he literally yelled at me. So loudly, in fact, that another customer physically jumped in shock and his coworkers looked our way. I calmly asked if yelling was necessary, considering I was clearly trying to pull up the account. His response? “It’s been a long day.”My response? “Okay, but I just got here. That doesn’t justify you speaking to me that way.”

This was hands-down the most disrespectful and unprofessional service I’ve ever received at a UPS Store—or anywhere, for that matter. I just moved here from Detroit, and ironically, I’ve had better customer service in much busier, more stressful environments.

I’ll be contacting corporate because based on other reviews, it seems I’m not the only one who’s had a negative experience with this associate. There's absolutely no excuse for treating customers this way. If someone’s having a rough day, they need to step away or take a break—not take it out on the people they’re supposed...

I have frequented this UPS Store several times for amazon returns. Every visit I have had before todays has been pleasant. I came into the store this morning to do an amazon return. Each time I have been in the store I have been directed to the small station by the doors. I had my 3 year old following me and politely stood in front of the desk. It appeared the gentleman (Jordan) at the desk was boxing something. I quietly waited and without looking up he snapped "I'm not open yet." I apologized and turned around to face the large counter behind me. I started to walk over. He hurriedly walked by me and said "You should pay attention better." Not one thing that I did warranted this complete stranger speaking to me in that manner, especially in front of my 3 year old daughter. I was honestly shocked. This whole interaction was unprompted and made my skin crawl. The older gentleman behind the counter apologized twice for his coworkers actions. Jordan did not look up from his desk, in the vicinity, once. Horrible example of customer service, it felt like he went out of his way to be unprofessional and rude. I do not recommend going to this store until UPS addresses how their employees treat...