Marshalls — Local services in Ocoee

I am writing to formally express my deep dissatisfaction with the customer service experience I had at your store located at 7323 W Colonial Dr, Orlando, FL 32818 on September 20, 2025 at 3 pm.

During my visit, the checkout line was exceptionally long with only two cashiers available to assist a visibly growing number of customers. Amid this, a woman who identified herself as the manager on duty, named Ranana, was standing nearby, appearing disengaged and placing hangers back rather than helping reduce the line or improve the flow. When I inquired why she wasn’t assisting with checkout, she responded in a sarcastic and dismissive manner, stating: “Don’t you think if I could help, I would?” Her tone was unprofessional and confrontational. I informed her that I would be contacting corporate regarding her behavior, to which she casually and arrogantly replied, “Please do,” implying she had no concern for accountability or customer satisfaction. Frankly, I was shocked by her attitude, especially from someone in a managerial position.

A manager should be a leader and example to staff, not someone who contributes to a hostile and apathetic atmosphere. If this is how management behaves in front of customers, I can only imagine the low morale and lack of motivation among employees behind the scenes. I hope Marshalls takes this matter seriously, as this kind of behavior reflects poorly on your brand and can significantly affect customer loyalty. I’d appreciate a follow-up regarding how this issue will...

Bad customer service!! I have a receipt with a purchase using a debit card, first time went to return I was told I need to show the debit card for cash back if not only store credit. I went back the second time, show the debit card which was clearly written on the card a visa debit. The cashier still refused to give cash back because whoever processed the transaction when I made the purchase put that as a credit instead of debit (which wasn’t my fault!!) and since it cannot be credited back on a debit card I was only given the store credit option. Talked to the manager who refused to give any exception and insisted that there was nothing she could do! It was less than $9 and she gave me the stare with no apologetic tone and pretty much said that the store credit or leave!! The store manager didn’t do her job to manage customer dissatisfaction!! Most stores who know about customer relations would have just given me the cash. For less than $9 she would rather loose a customer who will not shop there again! Bad attitude with...

Marshalls is OK,I use to buy all my dresses from there,they have change buyers and the clothes such as dresses are not that hot and they use to have some knock out dresses,now they just have thrown together Clothes scatter all over the place,they have a few nice evening dresses,in my opinion I sense that they don't care about this picticular store,I guess there making money in there other stores,but they really need to get a knew buyer because this particular store is running in the ground,even the workers look tired and run down I see a different set of workers every time I go there I guess they'll be closing soon or there other store or stores are making enough money to keep...