Brighton — Local services in Oklahoma City

This woman is the manager! She nor any of the staff greated me. I roamed store with my Brighton bag. Helping myself looking for right size shoes to exchange my shoes this went on for over 5 minutes. I gave up finding my size and picked out a pair of sunglasses instead. I have multiple pairs of Brighton sunglasses. We are leaving for a Alaskan cruise and thought it would be nice to have a new pair. When finally a young girl spoke to me. She said she had that exact pair and loves them. I ask her if she worked their. She said yes I told her I had these shoes to return that my husband had bought me as a gift. I had the shoes in the box in the Brighton bag with the receipt in the card stock brighton receipt holder. She took me to the desk. Where I encountered Tracy for the first time. She was helping another customer. Obviously a personal friend. I could tell by the conversation asking her why she didn't call her. Tracy seemed bothered by me being in line and the young girl doing my return. She snatched the receipt out of the young girls hand then ordered her to go get what looked like a I pad. I dont condone treating staff in such a way. Tracy was saying something about having problems with the i pad she was using. She ask me for the card shoes were bought with. I told her it was a gift . She said she couldn't do it then. She did not say ANYTHING about exchange for in store credit or give other options. Just come back another time when you have your husband and card. I had to ask what about if I spend the amount in store. Her response was we will have to see?! WHAT? I said I don't even know how much he spent on those she said $200 sharply. She then rudely ask me if she could help the woman (her friend) now. I told her Yes help your " friend ". She got defensive and tried to defend herself saying she was a customer. I'm positive the woman was a customer. However Mrs. SNOOTY Tracy I had already watched helped said customer and there were 2 other associates to help her. My husband and I frequent this store. We believe in promoting local. At one of our previous visits when a associate told us our purchases of Brighton items from gift shops,airports, and online do not show on our personalized shopping list with them or help them. We made sure to stop in more. I do NOT recall ever meeting Tracy. However my husband and I have never needed to get a return. They definitely are NOT friendly if the transaction is being returned. FYI my husband had his own personal account with Brighton. Recieves catalogs and brings them to me with a red pin to circle my favorites. So when he travels for work which he does often he can stop in a Brighton at the airport and bring me home a gift I will love. Or for other special occasions. I have had family and friends try to sway me to wearing James Avery or other newer more trendy brands but I have loved Brighton. Until now I loved their service and small touches that are special. BTW not that it should matter but I came in wearing professional attire with coordinating jewelry and shoes. However was made to feel like Julia Robert's in pretty woman shopping with TRACY. I had got some bad health news today and even though I was not feeling my best I thought going to Brighton one of what used to be one of my favorite shops and getting some new bling would...

Horrible. Horrible experience. I walked in to get a gift card for my mom. I had just gotten my nails done. On days when I get my nails done I always wear comfy clothes, so that I'm relaxed and the pants are easy to pull up for when my feet are soaking. So, I walk in wearing my sweats and a tee shirt. Both of the women gave me nasty looks. I immediately felt unwelcome in the store. They didn't bother helping me when I was walking around the store and they didn't assist me at the counter while I was waiting. The lady was only polite to me after I paid for the gift card. My assumption = They looked at me and thought I was too young and broke to be in there. The reality = Customer service representatives are only nice to money. Don't Judge A Book Ladies. I don't look like much on nail days, but I wouldn't have walked in the store if I didn't...

Did you know that despite the 60 day return policy on the back of the receipt, Brighton's real policy is no returns after you have worn the jewelry? I bought a watch that was defective and kept falling off (the release mechanism that allows you to put charms on would release at the slightest pressure) and they would not return it or exchange it because I had worn it. The manager said all they could do was send it in for repairs (not even give me a new one). I threw a fit and they finally let me exchange it, but there is something seriously wrong with a company that does not allow returns or exchanges. I was so happy when we made our initial purchase, but because of their no return policy and the way they treated us (like we were the ones who were unreasonable!) I now have a bracelet that makes me mad when I look at it. I am done with...