The Cheesecake Factory — Restaurant in Oklahoma City

We were a party of 6, plus an infant. There was a 50 minute wait, so we elected to sit at the high tables in the bar. I told the hostess how big a party we were, and asked if it was OK if we brought 2 tables together, and she said yes, fine. Once in the bar at the 2 tables, a waitress came over and I reiterated how many people were in our party, and would that be OK to bring two tables together. She said that was OK. Once seated, the waitress came by and asked for drinks, then asked if we wanted an appetizer. We ordered one appetizer (Brussel sprouts). She filled our water glasses, and brought out the appetizer, but no plates, and no silverware. We thought maybe she would go back and get them, but no. When we could catch her coming back by we asked for plates and silverware with napkins. 6 menus sat on the table the entire time we were there, as she did not seem to want to pick them up. We waited 45-50 minutes after we got the Brussel sprouts when I finally asked a different waitress, could someone check on what happened to our order, and that everyone around us, including those that came in after us, had long since been served. She said she would get the manager. We sat and waited another 10-15 minutes when the waitress came up with a plate (two of us were splitting the asian salad) for the second person splitting the salad. She then said the food was coming out. She disappeared, and 10 minutes after that, entirely different waiters (including one manager) delivered some of the food (the salad, orange chicken, and chicken tacos). The salad was put in front of me by a manager, who then told me to lean back so he could reach around me to give my husband his tacos (never mind there was so much more room to deliver the tacos on is other side on account of the empty chair next to him). Two burgers still missing. We waited another 10 minutes for the burgers, but with fries missing. Before the fries were delivered, the manager finally arrived to ask if everything was OK. Really? You wait until we have our food (after waiting at this point, 75 minutes for it)? We politely said we had been there over an hour, and he responded with, OK, let me see what I can do for you. The fries arrived 10 minutes after that. Then we waited another 15 minutes for the check. When it arrived, via the waitress who couldn't seem to do her job, or even to communicate to us what was going on, it was the regular check, minus the appetizer. I called the second manager over, and after asking him what was going on, he said they comped the appetizer. I asked why it took so long, and he said they were waiting to see if we ordered cheesecake, and were going to comp that too, but we didn't order it, so they finally brought the check. The waitress never asked if we wanted cheesecake (hmmm, wonder why...). I looked at the manager and said, "Well, the proper thing to do would have been to say, "we are happy to comp your dessert if you would like some." I will never eat here again. It was bar none the worst service ever. No communication, and treated very poorly, like they wished we were not customers. No apology, just excuses. You can't get much...

We typically go to this restaurant during the week days but we were celebrating a birthday had decided on this restaurant for dinner. We got in and saw plenty of empty tables but the host said “give us a few minutes and we will text you when one is ready”. So we wait outside for about twenty minutes and saw plenty of people leaving as well as guests arriving and being immediately sat. I felt confused by it so I went up to check on our table and the host says “oh sorry I meant to text you but completely forgot”. So they finally sit us. Again, looking around, the restaurant is not busy. Their isn’t a line of people, plenty of empty tables all around us. After sitting for a few minutes a girl comes by and takes our drinks, she asks if we are celebrating a special occasion where we reply with, yes a birthday, then our server leaves. A manager comes by a few minutes later and asks how is everything, despite not having anything at the table yet and we’ve been there for 10 minutes. We say fine and she leaves. Finally the server comes back with our drinks awhile later and asks us if we are ready to order, we tell her we’d like a certain appetizer and then order entrees. She leaves and then probably another 10-15 minutes goes by before she sees us again and says “the kitchen notified me that food is taking longer than usual, are you guys sure you still want that appetizer?” We say yes then see her go over to the kiosk and ring something in. Maybe 8 minutes later the appetizer comes out and then they bring bread. Awhile later they bring one entree out, then a few minutes after that the other entree. We had been in this half filled restaurant for almost an hour at this point. I think they refilled the drinks once. Most of the time the glasses were empty. After we had been sitting there completely finished for sometime the waitress asks if we need anything, we tell her some Togo boxes and a few ramekins for sauce. We wait another 10 minutes and she brings a single small box for the entire table and no check. We wait around and see her 10 minutes later and ask for a couple more boxes and then check. Which she finally brings awhile later. A manager didn’t come by the entire time we had anything at the table except silverware despite her walking around or we would have said something to them. The server stood at the kiosk most of the time and was probably the worst service I’ve had in a restaurant in years if not the worst service. We wanted to order desserts but nobody asked. I felt like we were ignored the entire time, and I could understand if it was a busy night, but it wasn’t. It’s crazy cause both of us have worked in the restaurant business for over a decade and have seen better service in fast food. We hadn’t gone out for a birthday in several years due to work, life, or the pandemic so this was a special occasion, they really tried hard to make the occasion as un-special as possible. I regret spending...

Im going to start with, I cant have onions and garlic - except in powdered form. It makes me extremely ill for 2 days so I do my best to avoid it. Eating out is hard but cheesecake factory was my favorite restaurant before I developed my food issues and it was my bday so I wanted to go there.

My husband and I called up days in advance and talked to the head of the kitchen who helped us with food items the best he could and even looked at ingredients lists and labels and was extremely helpful going above and beyond the call of duty to help us. But this review isnt about them, its about what happened when we got to the restaurant.

We got put with a server who was very judgemental right from the start. The chef had told us to ask for the head chef on duty as soon as we get there to let him know my restrictions. So we did. The server rolled his eyes and refused to get the chef. We (my whole family) mentioned my food allergies as the reason and he walked off muttering about how my food allergies weren't real and I just was trying to make things harder on everyone because I disliked food. I was on the brink of tears at this point and nearing a panic attack. I have severe anxiety and any confrontation shuts me down and makes me panic. Eventually the server brought the chef and my husband started explaining my issues and the chef helped us with some menu items. On the sidelines, the server is still rolling his eyes and making little snippety comments about how im probably lying and faking it. I did my best to ignore him until my mom tried to explain how sick I get and I told her, loud enough so the server could hear, not to cuz my private health matters are no ones business. The server changed his tune after that but it was still rude and I cant imagine what would've happened if we didnt ask for the chef. He likely would've purposely ignored my dietary restrictions or worse. The meals when delivered were amazing and I didnt have any issues. However that server left such a traumatized experience in my mind that it took me 6 to 7 months to get the nerve to post a review about my experience. He literally ruined my birthday dinner with my family since I ended up crying and was in panic mode for the rest of our time there.

I dont know what im going to do for my upcoming birthday in 6 months, but Im tempted not to go back if this is how their servers treat people with dietary health issues. I fear for anyone with a deadly allergy who got...