I am really thankful Bradley could fix my phone and that the rest of the staff was kind and friendly here. I have a BlackBerry Key2 that after a bad day, did a quadruple back flip off my bathroom vanity... I was looking up to see how to fix the screen myself when I came across a post in an online forum mentioning CPR.
After going through a tear down and watching a couple YouTube videos I decided I'd rather pay someone to fix it then frustrate myself. I first called the store in Norman and I felt like I was plague carrier or one of the horsemen of the apocalypse with my BlackBerry as they sneered that they only do Samsungs and iPhones.
Irritated that the website even mentions that they can fix my phone, I call Belle Isle. Bradley answered the phone and said he would try but cautioned that he'd only fixed 3 or 4 others and it wouldn't be a quick repair. I have an unusual phone so I completely understood. After a week for the screen to come in, I dropped it off (I don't get off work til 6) and was called around noon to let me know it was completely done.
I'm happy to say it works perfectly with maybe some minor damage to the back. (It's rubberized and I would have marred it way worse myself.) And by minor, I think I see where he accidentally slipped with a pry tool. But I've also dropped it several times. (Obviously since I needed a screen.)
I am so thrilled I didn't have to buy another phone or deal with my KeyONE/broken glass shards in my fingers until the next BlackBerry came out. The cost was way less than what an insurance replacement or a new phone...
Read moreI called to find out about selling a phone to them before I drove all the way from shawnee to nw okc. I was told they would pay $250 as long as everything checked out with my phone. When I arrived noone was in store and about 5 min later a worker comes through the doors into store and walks by me to the back. A few min later a different employee emerges from the back of the store. He asked if I needed help I explained I called and wanted to sell my phone. He took my phone to the back of store without telling me anything. By this time I'm getting aggravated at the level of professionalism this store is showing me. 5 to 10 min later I'm still standing in front of.store so I yelled out to the guy to come back to front of store with my phone. I asked him why he took my phone to back of store I can't see if your going through my text or what u are doing with my phone. He tells me he has to check out my phone. Which he should of told me before taking my phone out of my view and I would of been ok with that. So finally he comes with my offer of $175 and says they wont have the cash on hand until later in day. (This is about 230pm) A) they told me $250 on phone because it was a BRAND NEW PHONE B) when I told u on phone I was coming from shawnee you should if told me you don't have money to purchase items and not wasted a 45 min drive. I ended up at CDR on 240 and Penn with $200 cash in my...
Read moreWe all want to save money and hassle by not having to send our phones in to the factory but I have learned my lesson with my HTC One which was out of warranty. Would no longer take a charge while turned on and was no longer recognized by computer. Took the phone in on Wednesday and sent someone by on Friday to check on it. They were told that the phone had been sent out to another location to put under the microscope. I called them Monday and asked about it and they claimed they had tried to contact me (once) on another cell phone and the voice mail was not set up. Someone monitors this phone from around Noon through the night, so not many attempts were apparently made to contact me. I also left a business card with an email address which I mentioned as preferable. They told me that the phone needed a new charging port and would be $75 and that it had NOT been sent out (why the lie?), so I said fix it. I do have my phone back and appears to work fine now, but when I put it under the microscope I can see the damage they did to the case in prying it open on both sides and the bottom. Next time it goes to the factory, lesson learned... I can no longer sell the phone for half of what I was...
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