Pandora Jewelry — Local services in Oklahoma City

to start off, this is not the first bad experience i’ve had in this store. the first time was back in june i went in to get the ring my boyfriend had gotten for me replaced because even though i had only had it for a few months and took really good care of it, the rose gold plating on it was rubbing off & my stone was loose. i spoke with an associate and the manager who both told me that it was just “wear and tear” even though i had only worn it a handful of times & took very good care of it. they replaced it for me, but the manager was not very nice to me about it. she gave me an attitude and said that they would replace it but if something were to happen to it again, i’d be sol. and then I went in yesterday and purchased 4 charms and got the free limited edition holiday bracelet as part of their current deal. everything was fine. went home and decided to come back today and get a smaller size as i thought the bangle was prettier on its own and i didn’t want to put charms on it.

so i came back today and the girl who swapped the sizes for me kept insisting that i keep the size i originally had even though i specifically said more than once that i didn’t want to add charms. i know it’s part of their job to upsell and get you to come back/buy more. but i spend 160$ in there yesterday. all i wanted was a bracelet with a bit more of a snug fit so i could stack it with other pieces.

i don’t know what it is about this store, but a majority of the girls that work here (management included) is just really, really unfriendly. the one girl i actually liked seeing when i went in left & now i absolutely hate going in here. even if it’s just for a cleaning. i know it’s the holidays and everyone in retail is stressed (myself included) but this is a year-round thing. this store really needs to work on its...

I have shopped at this location a few times now. My husband usually wants to me go to another location but I will be honest they are the closest store. Today we came back in to try on the tennis necklace again. The one girl who has sold to me a few times now remembered me and greeted me, her co worker though… girl you need an attitude adjustment. For you to ask me in a tone “so, are you actually going to buy that today?” Listen I would have just walked out and you’re lucky I kept my mouth shut. I have worked in the diamond industry for 10 years almost and then you offered me a job I would never work at this location if that’s how you talk to customers, because I can only think how you talk To your co workers. Customer service is something you should have more patience for. The lady with the tattoos was super nice and patient with us last time and understood my waiting on buying. I was hoping she was there today but was not. If customer service wants to reach out that would be great. And not understanding my birthday discount didn’t help either you asked me so rudely about the 10% and I said sure I’ll take it. But I am a gold member and I should have got 15% off as it states in my benefits. In customer service you could have found a way but that’s ok. Your co worker who helped was sweet and listened. So if customer service wants to reach out I would be happy to talk to someone regarding my experience today I don’t think this location will be getting my...

I am not one to post bad reviews, but my experience here was incredibly disappointing. My fiancé bought my engagement ring from Pandora (with a warranty), and not a month into wearing it, my ring started losing stones. We went in to the store this week to see if they could help us fix it or replace it and the MANAGER immediately turned us away without any helpful explanation or advice. I had been incredibly careful with my ring, but in less than a month, it had a slight bend in the band, and the manager explained that the warranty would not cover that (which-I can understand). What I cannot understand, however, is how a manager can speak to customers in such a rude manner and then not offer any helpful advice moving forward. Word for word, the manager said, “let me put it this way, you don’t buy a brand new car from a dealership, wreck the car, and then walk into the dealership expecting a brand new car-it doesn’t work that way.” I can respect a warranty, but I CANNOT respect a manager who treats customers so poorly with such an attitude. Thankfully, there is a Zales in the same mall so my fiancé and I took our...