Menards — Local services in Olathe

W O W. If there were something less than one star, I'd be giving it. And I pretty much put up with anything and never take time to report poor service. However, this experience with Menard's was so unspeakably poor, it's worth my time to warn others. Special orders and deliveries were screwed up multiple times and required several calls to management. "We'll call you to schedule a delivery time" promises were not kept, ever. We lost several hours - perhaps even days - that we had paid laborers to wait around for our oh-so special delivery. The materials would not show up when promised, and the whole boondoggle put us behind schedule by at least 10 days. The best of the worst, however, and the "seal-the-deal, never to do business with these jerks ever again" moment was when my husband made a 40 minute drive to return the special order shipping materials (for which customers are told they'll receive a $100 credit). He was called a liar by a staff person who claimed the lumber being returned for the credit couldn't possibly be Meinard's shipping material. I then spoke with Janet, the store manager, after being on hold for a mere 15 minutes (15 minutes from my job). After I explained the situation, Janet admitted the associate had not been trained to understand that a pallet of shipping materials is made up of disparate pieces of wood, and that the wood on my husband's truck was the pallet, broken down as it had to be, once received. Elementary, my dear Janet, elementary! Janet committed to making the wrong right, but her solution was only "if you drive back to the store with the lumber, we'll give you your $100 credit." The refund on the lumber probably wasn't worth the first trip of fuel and time away from the job site, and most assuredly wasn't worth the second trip. When I asked for some acknowledgement that the situation was a function of their having poorly trained their employee, all I got in response fron Janet was "that's all I can do." Well, Janet, I will reciprocate. After spending nearly $4,000 on special orders materials, only for them to not show up when promised, and then to be called liars when returning the shipping materials, all I can do is tell others that their time and money is MUCH better spent at Lowe's or Home Depot, where they will receive scheduling predictability and at least some level of customer service. Even if it's bad customer service, it will be light years better than the experience my husband and I had dealing...

I have had nothing but issues as a contractor purchasing from this store. The employees below management here are great, but store policy’s and the way managers handle themselves is unbelievable. I’ve lost hundreds if not thousands of dollars trying to use this store in the last 6 months due to error they don’t take responsibility for, bad policy, and gas/time taken to constantly come here to remediate errors.

A full klearvue cabinet order was placed with the wrong cabinet faces and I slightly different color white. Upon arrival I was told by a manager that this was my fault and I would have to deal with the repercussions. (Their employee uses the computer to make the order not me) how am I supposed to know something got changed on a full cabinet order that looked fine on the screen. My paperwork showed the right faces from the original bid, the order did not. Resulting in nearly a $600 loss on my end as well as time/labor required to tear out the old cabinets to take them back and wait for delivery of new cabinets. Management was not willing to accept any responsibility other than word of mouth we will make this right in the future.

I decided to try again on the next project (as I was persuaded to give them another chance by the above manager), I ordered higher end cabinets through Cardell. They custom ordered them and gave me a lead time of 6-7 weeks. The delivery took place at 10.5 weeks with no heads up until the original delivery window came and went and I called asking for answers. It took me making phone calls to the cabinets supplier directly to get any answer and I was told nothing other than my cabinets were sitting in Omaha Nebraska and to wait patiently. In the construction world this is a major issue. My project was now 3.5-4.5 weeks behind schedule.

It took 73 days to deliver the cabinets the homeowner took one cabinet out of the original design and here I am ready to return the cabinet and it turns out I am here 93 days after the original order was placed and I’m no longer able to return the item in full. 90 day return policy is from purchase not arrival. If I want to return this item I now have to accept a 25% restocking fee and return it for store credit. At this point the hassle of this store I will...

Today I am writing concerning the Olathe KS store. Specifically the General Manager named Bryson at that store. My mother went in to return her lawn mower that was purchased on 5/21/17 at the Olathe store. Last weekend, my mom called the store and spoke with an employee over the phone and they told her that as long as the gas was removed from the lawn mower they should accept a return. We arrived at the service desk and spoke with two customer service representatives. Both informed us that we were not in the 7 day return period to take the lawn mower. We were also told that after gas has been put in the mower it cannot be taken for a return. They explained The only way it could be returned is if a service center evaluated it and said there was a manufacturer error. My question is, how would we know if the lawn mower works for us if gas was not allowed to be put in the mower? Our family had a recent death this week and with all the planning that has gone on with our loss, no one was able to return the lawn mower. Not only were we not informed over the phone that there was a 7 day return policy, but there is no writing on the receipt stating that there is such a thing as this return policy. After multiple conversations with the hardware manager who denounced my moms ability to work a lawn mower, the general manager was invited to come help us. My mom explained herself to to the GM and his response was that the 7 day policy is no longer valid with this purchase and that because it had gas at one point, they could not return it. Why was the 7 day policy explained if it didn't apply to my mothers purchase? And why over the phone was my mom told the lawn mower could be returned if there had been gas in it at one point? After trying for over an hour for any type of compensation, they refused and acted condescending, making my mom physically upset. I don't expect her to receive compensation at this point, but I want all customers to know that they are rude and disrespectful and have terrible customer service. They have lost two loyal customers and we will no longer be shopping for...