Trudy's Hallmark Shop — Local services in Olathe

This shop was absolutely disgusting! I went in looking for a baby book as a gift and saw many of the shelves lined with dead and LIVE cockroaches! I told the cashier and she asked me if I would be willing to speak with the owner about it since the owner was in the store. The cashier said that she had complained to the owner about the infestation multiple times but the owner refused to do anything about it. The owner acted like it was a pain for her to come speak with a customer. When I explained the problem and showed her the owner. The owner was not surprised and said it was no big deal and she would just use the dust buster on the shelves. I explained that she should not sell the baby books because the roaches had probably laid eggs in the pages but she said it was fine. I asked if she was going to get an exterminator and she said no. I would not touch anything in this store. Not only could eggs and feces be on the products, but they sell candy so customers' health could be at risk. I will never...

First experience was just a couple of days ago. It is now my favorite Hallmark card shop in the KC area. I will admit I have not been to them all. This shop is laid out with a very open look and shelves that are not blocking your view when you stand at the front of the shop and look around. Very friendly, nice help and for those of us who have sensitivity to scents, they had only something light in the air there. Others I've been in. I have to get in and out fairly quickly not to be overwhelmed. This was a...

I was very disappointed to be unable to return a greeting card that I had purchased at another Hallmark store because it was purchased at a corporate store. I was told that the owners policy is to not accept returns from corporate-owned stores. That would seem to be a short sighted and outdated business policy, especially for a store in a dying strip mall selling over-priced and...