The Big Biscuit — Restaurant in Olathe

We ate at the Murlen location on 12.7.24 at approximately 1230-1pm. The Host was a fluffy haired light complected younger guy who was awkward and flighty. The restaurant had 5-6 tables with people at them. There is trash and garbage on the floor. Nothing is swept, but the table tops appear to be clean. My wife and I, on our way to a wedding (we were dressed very nicely), stop for breakfast. We're seated at a filthy table with crumbs, grease, gravy, and syrup all over it. The bench seats were covered in crumbs and actual food. My wife sat in syrup, ruining her outfit. Under the table were pieces of waffle used napkins and eggs. To top it all off its right next to the kitchen door which is very loud and we could hear all of the conversations in the empty restaurant. My wife speaks fluent Spanish and you have some real HR nightmares working back there. We asked if we could have something to clean the table off. Our server acted as though that was a problem but was over all nice about it. I think she was frustrated and embarrassed that the host would even sit us there. We ordered our drinks and got them pretty quickly. While we sat there waiting for the server to come back I noticed the host would turn around every few minutes and stare at me awkwardly for about 30 seconds at a time and turn around and laugh to himself. Then other servers would join in and hangout around the host stand. Our server comes back and takes our order. I got chicken and waffles and my wife got ham and eggs. Her eggs were cold, the potatoes had clearly not been made fresh as they were barely warm. My waffles were cold and split in half, I went to spread butter on them and found other food mixed with the butter (it looked like bread crumbs) my chicken was extremely hot and fresh (the only thing on the table that was fresh). As I'm eating I keep noticing this host ignoring the rest of the restaurant but is infatuated with my wife and I he even comes by our table a few times and is just weird and awkwardly staring at us as he goes into the loud unpleasant kitchen through the filthy door. We then ask for a togo drink and our check as we have somewhere to be. I paid cash which was a whole ordeal to get change back. We get up to leave and this weird host is standing at the host stand giggling to himself. So clearly him sitting us at the dirty table next to the kitchen was entertaining to him. As we left he tried to hold the door open for us while laughing I looked at him and said that the crappy table was a nice touch and he burst into laughter. All of this was clearly intentional I think he must not like people who dress nicely to go to a wedding. The kids got some serious problems. The cleanliness of this place was abhorrent, the food quality sucked, and we will go to other locations before we come to this one again. We eat at the Lawrence location every Saturday. They do a great job over there. Maybe that GM can help this one figure out why it's filthy right before you close and your host thinks it's funny to ruin people's clothing, treat people like trash, and...

I want to share my family's experience at Big Biscuit Olathe on Tuesday, 3/19/24.

My dad has Alzheimer's, and we recently moved him into full time care in Olathe. It's been an adjustment.

My sister was in town from Colorado, and we decided to check Dad out for a few hours for brunch. We never know how public experiences will go. Sometimes Dad responds well. Others he gets agitated or overwhelmed. Sometimes servers and other patrons don't know quite how to respond to him. We all just kind of wanted, for an hour or so, to pretend that everything was normal, that we were just another family going out for a meal.

This is where Matt comes in. Matt was our server, and he literally made our entire day. I may just be getting old, but Matt looked about 17. He was thin as a rail. He had glasses and a mullet. I won't lie, when he first walked up, I kinda steeled myself. Sometimes younger folk don't have the life experience to deal with older folk. Particularly when the older folk tell you the same joke over and over again or get confused by your questions. But I needn't have worried.

Matt started out by introducing himself and making friendly banter. He quickly picked up on the fact that we aren't the type of family to stand too firmly on strict propriety, and seemed to let his hair down a little bit more.

Now, my mom typically orders for my dad, as he can get overwhelmed by the options. So, most servers just sort of ignore Dad and talk directly to Mom. Not Matt. He started jokingly asking my dad directly what he wanted, if he was okay, and to "blink twice" if he needed to be rescued. Dad's sense of humor is very intact and laughter has always been a coping mechanism for us. It worked beautifully.

Throughout the meal, Matt was delightfully and teasingly irreverent, but never inappropriately so. It's three days later, and I'm still grinning at the memory.

Thank you so much, Matt! You made that outing something we'll talk about for a long time. We...

I had the pleasure of dining at Big Biscuit, and I must say, it was an extraordinary experience that left a lasting impression. From the moment we stepped in, the rustic charm of the restaurant's environment transported us to a cozy retreat that felt like a hidden gem.

Now, let's talk about the food – it was an absolute delight. The star of the show, as expected, were their biscuits. These golden-brown, flaky wonders practically melted in our mouths. Whether paired with jam, gravy, or just a pat of butter, each bite was a heavenly experience. But the menu didn't stop at biscuits; it was a parade of comfort food that catered to every palate. From savory omelets to mouthwatering pancakes, the variety was impressive, and the flavors were spot-on.

Adding to the ambiance was the warm and inviting rustic décor. The wooden furnishings, earthy tones, and cozy lighting created an atmosphere that was both nostalgic and welcoming. It felt like dining at a friend's countryside cabin – a much-needed escape from the hustle and bustle of city life.

However, what truly elevated our experience was our waitress, Addison. Her friendly demeanor, attention to detail, and genuine enthusiasm for making our meal memorable made a significant difference. She was not just a server; she was like a culinary guide, offering recommendations and ensuring that every aspect of our dining experience was impeccable.

In conclusion, Big Biscuit not only served delicious food in a rustic setting but also provided top-notch service through individuals like Addison. It's a place where you can indulge in comfort food while being enveloped in a warm and charming environment. If you're seeking a memorable dining experience that combines exceptional flavors, a cozy ambiance, and attentive service, Big Biscuit should definitely be...