Mr. Appliance of Pinellas County — Local services in Oldsmar

Typically when dealing with the appliance repair industry my experience has usually been I have to load & haul my appliance to a questionable repair shop that looks like a graveyard for appliances, and I fear that they are taking my good parts and replacing them with old ones (and this has happened several times) leaving me with an inferior item them tends to need additional service in the near future. When I located Mr. Appliance on Google and read their 5-Star reviews, I said, “Okay, I’ll do it!” I phoned in at 7:45AM on a Tuesday and was greeted by a bubbly young lady that was quite chipper considering what time it was. She listened to my situation, clearly stated my cost and potential costs and scheduled a small window timeframe for a technician to come out the next day!! The next day I was greeted in that timeline by a tech driving a very respectable company van. The company and the tech both contacted me alerting me of their arrival beforehand. The technician got out of the vehicle, and an extremely professional, well dressed employee approached me while wearing a mask (taking all of the necessary COVID 19 precautions) introduced his name as Axle, and we entered to show him my issue with my washer. He properly diagnosed my problem, and me not knowing any better, he could have charged me for what I thought was wrong which would have been very expensive. He showed me it wasn’t the drain motor, it was actually just clogged and a simple maintenance remedy fixed it! I was so blown away by my experience that I couldn’t pull out my pocketbook fast enough to pay the gentleman, IN FACT, I was so elated and taken by Axle’s professionalism, honesty, and integrity that I had him look at all of our appliances with minor issues I felt as though I owed him more, and fair enough I had another issue elsewhere, and I contracted him right there on the spot to order the brand new parts and come back for a different problem. I hope that this feedback prompts others to contact Mr. Appliance, for the most valuable gift a business can receive is a word-of-mouth referral. I’m not looking forward to my appliances failing me, but when they do I know exactly who I’m calling. Thank you Me. Appliance, Sean, and Axle for making this the most pleasant appliance repair I have ever experienced. I’ll be asking you in the future! All the...

Had Mr. Appliance out to our home twice to deal with a Bosch dryer that would not complete a cycle. (August and September 2021). Both repair men were personable, took Covid precautions, and were quite professional in their demeanor. Before calling them I had researched my problem on the internet and had come to believe that it was caused by the sump pump being stuck. I mentioned this to both repairmen. The first fella said that wasn't the problem, he cleaned a filter I hadn't found, and the dryer worked for a short test run, and one additional load of laundry. He advised that we might be ready for a new appliance. When I made the second appointment the young man looked over the dryer and said that we needed to replace it. Neither man charged me for any "repair" but I did pay out $200.00 + in trip charges.

Both repairmen were advised that I thought the problem was the sump pump. After the second fella said we needed to replace I started to price out dryers. (I have an over / under, so we would need one of each)! Supply chain issues dictated that I look for a good used set. When I found one, my wife and I mentally committed to forking out the dough for the replacement(s). This gave me the courage to attempt the repair myself. I followed the instructions on a You Tube video published by an MIT engineer who figured out a way to remove the sump pump and clean it without tearing the whole dryer apart. It took me a bit longer than it did the MIT guy, but I was able to remove the pump, clean it up in the sink, and reinstall it. The dryer has performed without any issues...

Mr. Appliance had the lowest diagnostic visit price and also would apply it to the repair. They were the only company available for the next day. Mike arrived past the window they quoted the night before. He was courteous and professional and quickly diagnosed the problem. Luckily, the part was available for an older appliance, and Mr. Appliance smartly uses Lyft drivers to bring them the part while the tech is still onsite. He made the fix.

Mr. Appliance had the lowest diagnostic price, but the customer then has no possible idea whether the ultimate repair is fairly priced. The tech calls and gets an all-in price. It shows no parts price, no labor price, and no application of the diagnostic fee to the work to be done. It was one lump, high, price and it was take it or leave it. It is a totally non-transparent pricing scheme that is open to abuse. I paid $500 and I have no idea whether I should've paid $200, $300, $400, or what...