Cricket Wireless Authorized Retailer — Local services in Omaha

Horrible Customer Service!!!! I dont even know her name but a girl with colorful braids and glasses did such a bad job helping my family and I out she was saying how she didnt know how to function Iphones and that she couldnt do nothing to help us at all she over charged us for unnecessary things and when we asked for a different location that she knew of she straight up said she didnt know and couldnt help, not once were we rude to her my mom went in yesterday and she was working and she said she asked to get her number transferred to the Iphone that she had bought at this location and that employee just gave her a whole different number this is just unacxeptable also not to mention how when we asked for help and she was “helping“ she decided to go on and help a different customer. I had a horrible experience here just an awful time here and waste of time this review dosent even deserve a star!! HORRIBLE CUSTOMER SERVICE and that employee...

Do not come to this location! 96th and Q st!! Poor customer service! At first was told I needed to do more for what I needed done. Client lost his phone and was placing his number on a new phone. She acted like she could not do this in the beginning. I then told her how she could. After I was shorted $10 on my change and she claimed she gave to me which she did not. I asked to speak with someone else and she claimed to be the only one that works there and there is no one else for me to talk to. Refused to let me know when a manager would be there. I will be going back tomorrow which is dumb! After hanging up on me. I attempted to call back several times to get her name and...

Arielle really knows her job. She helped my friend from A to Z. Arielle was personable and over-the-top helpful. The person I took there is the senior citizen and Arielle understood the problems my friend had and she was very patient with her. She took her time, and explained every single thing she was doing, every step of the way. I've been with Cricket since they started in Omaha and Arielle is an example of why I've been a customer that long. Great customer service. And Arielle is a perfect...