There was no employee at the grille, and after waiting 5 minutes, I called the store to see if it was open. I was assured it was and there was an employee there. After the unhelpful phone call, I saw two managers walk by. I asked them if the grille was open, and they promptly tracked down the employee. He, the employee was so frazzled, he threw the pizza together and it fell apart on the tray. When he tossed it into the oven, it tore apart - as expected. He seemed surprised that a new one needed to be made. The girl helping him never looked up and didn't seem to really know what to do.
The three stars are due to previous positive experiences, and the taste...
Read moreIt was dinner time approximately 630pm. Food was old and the appearance was dried out. The Chinese selection was bad and the cook would not make anything fresh for several customer requests that I witnessed. There were no lids for cups. Tables were not cleaned well. The staff behind the counter were friendly but there was not much they could do to change the food experience. They said that they were rationing out chicken to the kitchen area. Shame on you Hy-Vee! We are the people that support your store! We understand food prices are going up but we still want quality food if we're choosing to eat out instead of cooking at home and paying for...
Read moreI just bought the meatloaf meal today with an extra meatloaf. Normally I absolutely loooooove this meal. I eat it all the time. This time the meatloaf was absolutely disgusting. It was super dry, burnt, and hard. And this time I got 2 meatloaf patties.. so i was so disappointed to see that I had 2 rock like meats. Also normally it comes with your choice of a roll or cornbread.. all they had was cornbread.. in which I am not a fan of cornbread in general. Normally the meatloaf is good at the other hyvee locations.. but I cant suggest this one.. because the meatloaf barely...
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