GameStop — Local services in Omaha

On 11/18/24 I Placed an online order to pick up some items from this store, received the confirmation email, as well as the email saying it was ready. I got to the store and the employee working was more worried about her personal call than even acknowledging that I walked into the store. After 5 minutes of waiting she finally finished her call and I told her that I was there to pick up an online order.

She said that she didn’t see any orders and that she couldn’t help me. I showed her my emails and then she called their help line or something and reaffirmed that there’s nothing that can be done. Then for some reason she started pulling the order and put everything I purchased behind the counter. I asked if I could take it now that it was pulled. She reaffirmed that I couldn’t have it.

I again showed her the confirmation, ready for pick up, and even the charge on my card for it and she just shrugged it off and said sorry you gotta wait or call the customer satisfaction line. I have never dealt with such terrible customer service. If it’s not ready tonight, with hopefully a different employee working I will not be using GameStop again due to...

Awful experience, went in on Thursday to get a refurbished ps4, they stated they didn’t have one and they could order us a new one. After multiple attempts to up sell us after we declined we got the game ordered, only to realize once we left that they did not purchase us the system we asked for but instead a system over $100 more. Didn’t even leave the parking lot before we noticed and went back in and they said they could not cancel purchase. Days later game is suppose to be delivered and wasn’t. We call fed ex who says GameStop didn’t put the right address we gave and that our game is on hold until GameStop fixed it. Not only were they unable to do their job correctly but management hung up on us as well saying she couldn’t help. Extremely awful customer service as well as work ethic. Worry more about what your customers are asking for and less about being money hungry. Will...

I purchased a Nintendo Switch on Monday Nov. 26th at the local store instead of ordering online so that the brick & moder gets credit for the sale. I asked the gentleman that helped me how I was going to get my $50 gift card that was part of the promotion they were running. I also explained that I wanted to get it soon because I wanted to use it on another promotion that they were having. He informed me that it would come in an email when it shipped. Received the Nintendo Switch & no email or information on my $50 gift card. I sent them an email & all I’ve received back is the “standard reply” thank you for your email. We will be in touch with you soon. Mean while I’m still waiting for a reply & now I’ve lost out on the promotional price on another item. I now wished that I would have just bought both products at Target and get the 5% red...