Malashock’s Jewelry — Local services in Omaha

Malashock’s came highly recommended to my husband when it came time to go shopping for an engagement ring. Our experience with the woman in the front of the store has always been pleasant, however it has been quite the opposite when interacting with the woman in the back of the store at the register. My husband is from Omaha, however we are traveling healthcare workers so we are in and out of town a couple of times a year. My ring came in much bigger than the size 4 he had ordered so it was sent in to be resized. We had a destination wedding so I decided to have my rings soldered together months before and not wear my ring from that point on until we got married. When I started wearing my ring I noticed pretty quickly that my rings were crooked. Upon further inspection, my husband’s ring was crooked as well. We were out of state working for several months but at the first opportunity we took them in to have them sent in and corrected…the woman in the back of the store preceded to make rude comments to us about waiting so long and why didn’t we bring them in right away. Her tone was accusatory as if WE had done something to our rings. I explained that we had been out of state in Hawaii working…I also explained that we would have to have someone come get our rings when they were finished, bc we were leaving town again, although after the interaction we had we felt we should just wait and pick them up ourselves. 3 months later when my husband came back to town, he picked up both of our rings. When I flew back he gave me my ring and it was again too big for my finger. Finally we get another opportunity to go in to yet again send my ring in for a third time. At this point I’m extremely frustrated. I speak with the woman in the front of the store and ask her to size my ring bc it is fitting pretty loosely. She tells me it is measuring at a 4 1/4. So I tell her that in the process of fixing my ring maybe it was somehow sized differently…I don’t know much about the process but have no other guesses as to how it became 1/4 bigger so we go to the back register to begin the process of sending my ring in yet again. The woman at the back register begins to argue with me that the ring was not resized. I told her that at this point I’m frustrated, and express that they have had my ring more than I have, and she goes on to blame me because they were waiting on us to pick them up. Very rude, no accountability for the fact that I have had to send in my ring three times. No remorse it’s just all our fault. I will never spend another dime at this establishment. This is the most important piece of jewelry that I own and I’m being made feel like a nuisance for wanting it to fit and also for expecting the quality and craftsmanship to be excellent. I don’t think my expectations are that outrageous but what is outrageous is how we have been treated and how many times I have had to send my ring in to be fixed. I don’t think Mr. Malashock would be pleased to know that his customers are treated this poorly while he is not present, being that he personally helped my husband pick the diamond for my...

I could not have asked for a better place to buy a ring. My fiancé was stuck on getting something online because of the variety and we wouldn’t have to deal with pushy sales people. We went to a few ring shops and for the most part that’s what we ran into.

And then we went to Malashock’s! It was such a breath of fresh air working with Sarah! She was very informative and not pushy at all. She walked us through the whole custom ring making experience and tailored everything to what my fiancé wanted! And when it came time to purchase the ring they were very discreet and careful not to let my fiancé know. Another thing I really appreciated about my experience with Malashock’s, that I didn’t find anywhere else, was that everyone was very genuine and personable. So kind and easy to talk to. And extremely knowledgeable. Before I went to Malashock’s I didn’t know the first thing about wedding or engagement rings, but after my first appointment there I felt like I was armed with all the information I needed to make a smart purchase, and the best part is that my fiancé has a custom ring and I saved money in the process! We love the ring, and we loved our experience. We will definitely recommend Malashock’s to everyone we know! Thank you Sarah for all your help!

God...

I was looking for a engagement ring and I was referred to Deb @ Malashocks by a business friend of mine. She did not disappoint. I called her to set up an appointment on a Saturday, she asked for some ideas on preference of the rings looks. I gave her some scatterbrained ideas for sure. Then that Saturday I walked in and was greeted very kindly by another employee and Deb was with another customer. The other employee then showed me to the rings and let me look through some and didn't hesitate when I wanted certain ones pulled out of the case for a closer look. I soon had a dozen rings out of the case. Deb was soon over and brought over a ring that she had picked out with the ideas I had given her. I was amazed, I didn't see the ring she had picked out for me until then. Low and behold, that was the ONE. I bought it that day. The Fiance said YES. All thanks to Deb and team. The entire staff at Malashocks are great to work with. None of them are pushy like some other jewelry salesmen. Hopefully I don't need them for another Engagement. But they are atop my referral list and will not hesitate to visit again....