Pottery Barn — Local services in Omaha

Update on terrible and I mean terrible @potteybarn customer service. Table sold as all aluminum is not and is rusting. Paint chips easily and stains. Customer service is horrible to deal with. I mean stand behind what you sell and put your name on. I feel this is great bait and switch. Terrible experience with Pottery Barn and their customer service. Ordered a brand new set of patio furniture that they have on display on the floor of their store yet 3 months later it has arrived piece by piece and most are now on back order. Don’t sell items you don’t have. I am not buying on hope that you will manufacture it specifically for me. When I call customer service they nicely tell me to bend over and take it. In 2 months when it finally all arrives I can’t wait to tell our guests how horrible the experience was and not to shop at their store. Wayfair all the way moving forward. Worst experience with a retail organization I...

A big disappointment! We ordered a rug (in stock or atleast in the U.S.) back in August and PB lost the rug, couldn't find it after 60+ days. Shipping dates changed August until December, so the store manager tried to find it and couldn't so we decided to cancel the order. Somehow the missing rug was classified as 'returned' and PB reordered the rug without our permission. After more than an hour on the phone with customer service, the order was finally cancelled (why couldn't we do it at the store?) and we were told to expect a refund with 5-10 business days. Meanwhile, more than 10 business days later-still no refund but we did get a bucket full of snarky attitude from the customer service department. Don't shop at this store and more importantly don't order anything. If you can't carry it out of the store you will not likely ever see it on...

Update- after three months of back and forth with PB, I finally received a (second) couch and console table. The table was damaged. The first couch arrived damaged, and the air fryer from Sonoma had Christmas wrapping paper on it and the entire side was crushed. Again, customer services was unhelpful and robotic. I received the best assistance by going directly to the store, where I was informed that my "experience" with PB is becoming "the norm". I have taken my entire business elsewhere.

SO DISSAPOINTED! Thought this was a "high-end" store. Still waiting for couch and table that was ordered "quick ship" over 7 weeks ago. Customer Service is not helpful. This was a business-2-business order and we are taking all future orders elsewhere. BUYER BEWARE!! ...