Kroger — Local services in Opelika

Patty in Floral This woman is a blessing. I was in Opelika with my step daughter shopping for a dress for her first daddy daughter dance that evening. We were on a budget and found one for $20 at Ross. I wanted to get her and our 5 year old corsages to make the dance extra special. We were on a pretty tight budget so I went to Kroger. I was talking to the woman in floral(Patty) who was helping show me what they had. Our budget didn't allow for 2 corsages, so I was talking about the possibility of just getting a small bouquet and splitting it. The girls would have been thrilled either way. In conversation I was talking about our daughters, I mentioned that my step daughter had just moved in less than a year ago and this was her first daddy daughter dance and she was super excited about it. This wonderful woman asked if she could bless our 17 year old with the corsage because she wasn't the night to be extra special. I watched her pay for it out of her own pocket. It was such an amazing heartfelt gesture. Doing that, I was able to buy the corsage for our 5 year old and they both had something beautiful to wear to the dance and that they can keep forever. This woman was not only a blessing to talk to, but her act of kindness put a spark in my heart that I will be sure to pay forward. Thank you for your kindness Patty. Our girls will forever treasure the perfect night they had. Kroger- Don't let this woman go. This experience is the reason we will continue to shop at Kroger Opelika and patronize a business with employees that cares so much...

I went in to the Opelika store (tigertown) to order a character cake for my daughter's birthday (after I had been treated rudely at the Auburn store when I went in for the same purpose). When I finally tracked down a bakery employee, she acted as though taking a cake order from me was the last thing she wanted to do. When I asked about ordering a "PJ Masks" cake (PJ Masks is a popular cartoon series for preschoolers and is the kind of cake my 4 year old wants for her birthday) the employee looked me with a disdainful sneer and stated "I have never even heard of that. We don't have that here" before turning on her heel and going back behind the counter. Not asking if she could help order another cake, or offering up alternative cakes as a solution, not even an "I'm sorry about that". I am absolutely appalled at the lack of customer service in a business that relies on CUSTOMERS to keep the doors open. My own job is heavily focused on customer service, and if I treated MY customers the way I was treated in both local Kroger stores the other day, I'd have been fired long ago! People don't like to be treated like they're an inconvenience. Kroger - is it too much to ask for yall to hire bakery employees that don't have an...

They have added so many self-checkout aisles and I seriously feel so bad for the few workers that they have left there that try to manage 7 registers instead of one. I tried to check out for probably 30 minutes the other day because the program kept glitching and of course none of the items ring up the as price listed around the store. Then you’re treated like you’re lying and you get to re-shop around the whole store to take pictures of everything so that they can do overrides on prices. I’m not sure who thought this was a good idea, but I don’t work for Kroger. If I wanted to be a cashier there I’d fill out an application and at least get paid for that hour I spent checking out. I will not be back to this location and honestly, if this is the future at Kroger, I’ll spend my time and money at Publix. Quality customer service is NOT what it used to be here. It took so long that I missed my meeting, and I’ve probably never been more irritated by a grocery store self-checkout in my life. I have shopped at this location for the last five years and this one experience was enough to keep me from ever coming back. I work with technology every day. These machines are...