Hobby Lobby — Local services in Opelika

I went in yesterday to pick up a canvas print my husband wanted. They had three. Two were scratched on front so I grabbed the best looking one and headed to the front. After I paid full price and checked out, the cashier noticed it was broken on the back. The entire center wood piece was missing and had staples sticking out. I asked if I could get a discount since it was broken and the others didn't look any better. She calls a manager. After waiting, she shows up and I ask for the discount and she says she can fix it. Even better! However, when she returned she had only removed the staples from the side instead of putting in a wooden piece in the middle at the frame shop like I thought she would. I was so disappointed I didn't even say anything but thanks. I could have done that myself at home instead of waiting. Manager seemed smug. I'll replace the wood myself, but every time I go in there I find myself wishing they would shut down and a Michael's would open instead. A little kindness goes a long way. Kudos to the cashier for pointing out it was broken. Shame on the manager of a Christian store for being so smug and...

I went to Hobby Lobby for some ribbon, but they no longer had it. I decided to let my two kiddos look at toys. As they were, I noticed art pieces on the very top shelf on sale. I saw one I liked (large art) that was on sale for $11.99. I asked an associate about it and she said it's possibly priced wrong and would get the manager. The manager approached the associate asking "what is it?" The associate goes to say " the prices were swapped". Swapped?? The manager states the art piece is not priced correctly and proceeds to swap the price sticker for another price sticker of $79.99. I asked could she honor the price. She said she would not. She didn't apologize, with no interest of making it right. I did make a corporate complaint and was told the store manager said they would not honor the price. At this point it's not about the art piece, but hobby lobby not taking accountability and rectifying the matter fairly. Poor leadership and it shows, eventually will come to light. I will not be shopping...

Chenel - ASM Steven- SM

On 12.14.23

My sons and I visited this location. We were reluctant to buy anything because the lines were long. However, we decided to.

My son approached Chenel to express the over charge of scotch tape. It was priced at 2.99 and they charged it as 22.99. I understand mistakes are made which is normal. However, when we approach an ASM and she decides to help 5 people instead, that makes me feel that our ethnicity was a factor. You can argue that all day but customers perception is valid. When we approached the Manager, Steven he decided to tell us it’s because we were not in the refund line. First, no one was at the refund register and second, the ASM never told us to do so.

Please train your managers to understand customer perception and be knowledgeable of your processes. I will not be...