ACE Hardware — Local services in Orange

Every time I have been to this place the people working there are no help whatsoever! I go there to order a Hustler Lawn Mower part and they look at me like deer in headlights. The kid tells me that they only sell pull cords and blades, yet they're supposed to be an authorized Hustler dealer. I asked, "Can't you order the part I need?" Then he tells me that somebody named "Caleb" isn't here so I'd have to come back another day to order a part when he's available. As if I'm supposed to know this guy personally... This is the third time in a row I've asked for help in this store and get nothing in return! And apparently the only guy that works there that can order anything for mowers is never there. I've asked numerous times and can never catch him there! My family is done with this...

I wish I could give this place zero stars. I went in for a can of chalkboard paint for a project for my son. As soon as I got to the paint section a worker started following me up & down every single isle I went down. It was so embarrassing!!! When I made it to the check out & turned around there was at least 4 or 5 employees just standing there watching my wife & me. I offered to get one of them to please come search me. I will never return to Ace Hardware nor will I ever recommend this place to anybody. I work at a place in Orange we have people come in everyday stealing merchandise, I still would never treat a customer, unless I caught them stealing, the way I was treated that day at Ace. I will...

Have been into this store a several occasions this past couple months and I want to say there is an employee by the name of Kerri that has been so helpful every time I’ve been in there .she knows where most everything is in that store . Never made me feel like I was a bother when needing to ask a question while she was busy with things . The store is usually always clean .She just has made my day a few of the times with her kindness . Thanks for such a great employee and a really nice store...