Burlington — Local services in Orange

Literally not a single isle is ever clean, there are clothes over the racks and on the floors, the fitting rooms are an entire other night mare. There were piles upon piles of clothes in every single stall I had to clean it out myself. No workers were in sight on the floor they were all at the registers with not a single person in line. The back counter had a bunch of empty hangers and clothing all over it the bins were filled to the T. The entire store was out of order. Not to mention when I went to do a layaway I received terrible customer service, the girl was too busy playing with her braids to notice I was in line. when she finally took me she kept rolling her eyes and huffing and puffing regardless of the fact that I was smiling and had a good attitude and kept my patience. Also I work at another Burlington here in CT so when I went to give her my associates # for my discount she called over her manager (also disgusting attitude) and then they said I couldn't use my discount without my associates card bc apparently a woman from the NY Burlington had been fired but continued using her discount amongst the stores so now they can't give a discount without the card. So I offered them the option to call my manager to verify that worked there. Then she said " We're not going to go thru all that trouble just for a discount, either pay regular price or leave" So I just left. I can honestly say this was my worst customer service I have ever received. Would not...

Long lines, re-think coming to this location!! No matter the day, this location never seems to have it under control. We waited 30 minutes today, and what stood out most wasn’t just the wait, it was the complete lack of leadership. The assistant manager did nothing today in the afternoon: she ignored the line, brushed off a co-worker’s request to help, and showed zero initiative. Security stood around laughing, as if the situation was a joke.

Customers were leaving the line in frustration, and honestly, we almost did too. That’s not just lost sales it’s a reputation killer. There were plenty of staff available, yet instead of the manager stepping up to delegate, they disappeared to the floor. To make matters worse, when someone in line asked for a manager, she was blatantly ignored.

This experience confirmed it for me: never again. I’ll gladly take my business elsewhere, to a place that values both its customers’ time and its...

I’m a regular customer and usually buy items from your store. This time, however, I purchased a pair of AirPods that turned out to be completely defective. They were sealed in the package, so I assumed they were brand new — but one side was broken, as shown in the image.

Unfortunately, I didn’t take the physical receipt, which was my mistake. However, I returned the item within two days and showed proof of purchase through my Wells Fargo bank transaction. Despite this, I was told they couldn’t issue a refund.

The front desk lady was respectful and tried to help, but the manager was extremely rude and refused to assist.

First of all, why are you selling broken or defective items that don’t fit and sound horrible? This is unacceptable. I’m sharing this so others know — always keep your receipt, because otherwise, they won’t care and you risk...