KAY Outlet — Local services in Orange

Scam! Worst experience in any retail store. I purchased 2 items, the sales person damaged the earring when he was packing my items in the box. And he secretly added on $100 protection plan without even telling me. When I gift the item to my friend, she opened the box the item was defected. I digged out the receipt that when I realized he bundle sold me $100 worth of protection plan to cover his own mistake. I called the store, I told them the item was defected, the manager said perfect, your protection plan will definitely cover it! I said I wanted no protection plan to start with and you sold me a defective item. Still haven’t got it resolved yet. This is absolutely the worst experience any customer can have. Product’s quality is horrible, retail sales super unethical, customer service horrible. I’m gonna get this resolved and get a refund. They will absolutely not have my business...

Extremely disappointed with this Kay jewelers location. Walked in asking for a sterling silver necklace with a silver cross pendant. After speaking with the older male sales associate, he showed me a chain that looked visually appealing. He stated that if I purchase this product, I will be able to come back for a warrant on the item if anything ever happens to it. Upon checkout, I realized on the receipt that he charged me for a warranty program I never agreed to. He also sold me a stainless steel chain when I asked for a silver one. Extremely dishonest and shady business practices. I was able to attain a refund after reviewing my purchase but no customer should be subjected to this level of treatment. Please be careful. I have receipts confirming...

This Kay’s is absolutely phenomenal! I’ve gone twice now and both times I was helped by Hannah. She immediately greeted me with a smile and her friendly demeanor made me feel so comfortable. This store got extremely lucky in having an associate like her on the team. She helped me pick the most stunning watch for my boyfriend’s Christmas gift. And now helped me pick his valentines gift. She listened to what I said to describe my boyfriend and gave me the most amazing options that genuinely suited him so well! If you’re thinking about shopping for anyone or even yourself, you need to ask for Hannah. She will not disappoint, I promise you that! Thank you Hannah! I can’t wait to come...