Tustin & Katella Plaza West — Local services in Orange

This review relates to Norms restaurant located in this strip center. I have been here a handful of times over the years. In the past, the food was mediocre and the service was the same.

But, it was at a recent visit that motivated me to give a review. Unfortunately, my service experience at Norms was below mediocre. We had a large party (14) and knew that we would probably need to wait a while for some tables to free up. After 15 minutes of waiting, I told the hostess to go ahead and separate us into two tables to speed up the process. Our group had an age range of 1 to 87 so we were anxious to get seated. Multiple parties who arrived after us were seated before us. After 45 minutes, we gave up and went somewhere else. Very disappointed with the service team at Norms. Don’t think we will give Norms...

Went by Smart n final early this morning and witnessed ridiculously long lines where store personnel were regulating the flow of shoppers. I decided to leave. Returned about 12:30 but store was packed and checkout line reached to one side of the building and then wrapped around to the back of the store. Many of the shelves were empty and a few horders had carts filled to overflowing. I grabbed the two items I went in for and after 50 minutes in line, left. Won't be doing that again...

Good food choices. Chipotle, Olive garden, Panera bread, Buffalo wild wings, Panda Express, and a plethora of other choices. If you like inexpensive shopping in general the Walmart is there also. Huge parking lot allows for easy on and out. They also have a massage place inside the mall which does a fabulous job. This mall can satisfy alot of your needs, and who doesn't like one...