NORMS Restaurant — Restaurant in Orange

Everyones right.. its NORMS... But DEISHA... Watch out for her!!!

I had to write this for this has to be THE WORST SERVICE i has yet to experience to date... not just at this Nroms establishment, but out of everywhere I've ever eaten.

I normally get out of work late, sometimes I feel like ordering some food. I absolutely LOVE the club sandwiches you have at Norms as I always order them!

Today I called in to place an order for pick up. It was around 1:30am. This is not an abnormal phone call for I have placed many to-go orders from this specific location. I also work late.. so Norms is just easy. I called in and a woman answered, I stated that I wanted to place a to-go order, She then replied, "you will have to come in to place the order".

I thought to myself, "Wow, they must be really busy... but no matter how busy they are, they can't take a to-go order?"

I went in to the locations off North Tustin and Katella to find that there were only 2 tables in the entire restaurant.

I waited for the only server who was there to come up to me, Her name is Deisha P, as it stated on my receipt. I asked her why she wouldn't take a to-go order if she had only had two tables.. she stated "we don't take to-go orders after midnight"

I then said, "thats funny, because every time I have called, at least once a week to place a to-go order, they have never told me that".

Anyway, there was banter back and forth as she was completely unsympathetic to my needs or concerns or the lack of any sort of descent customer service.

I waited for my meal to be prepared while she helped other guests check out on a computer that was not taking credit cards. This part seems to be important.

After she gave me my food all packed up, she asked if I way paying with my card. I said "No", I put the cash on the counter and left. (I left 11 dollars, The Bill was 8.63)... she didn't deserve any tip if you ask me... the only tip she needed was someone to remind her to remove the stick from her rear end.

I leave Norms nd some woman comes running after me, flipping me off and mouthing something. It was some girl in the booth behind me. I stopped the car, rolled down my window and heard her reciting out loud my license plate...I am guessing Deisha told them that I shorted her. The chick ran back in saying my plate numbers out loud ( i have a vanity plate)

Anyway, like I said, I never expect much when I go to Norms when it comes to customer service... Deisha clearly proved me right by not only being rude and not taking my order over the phone ... but clearly she tells people that I don't pay my bills and has them run after me... maybe send the hot guy the chick was with to run after me...

Deisha really needs to be talked to and given some training on what GOOD CUSTOMER SERVICE IS because right down the road there is an iHOP and a Dennys. I would rather go there and not deal with terrible norms employees and suffice with not so good food.

• Don't Sit with DEISHA.. that...

I've been going to Norms for decades since I was a young man food is good relatively inexpensive hearty portions I like the salad dressing be it always adding tomatoes and cucumbers to the salad soup? Love the gumbo but love other flavors too I love soup turkey sandwich I like on toasted sour dough, medium rare porterhouse baked potato with extra butter sautéed mushrooms doesn't get much better?! No unfortunately it could get a lot worse and I mean a lot a few weeks after this review i came back for a bigger better breakfast .....well bigger perhaps but better?! Cold breakfast is never better but why cold I'm sure the cook didn't put it up cold,someone must have forgotten to serve it that same someone when I mentioned I'm not paying twenty bucks for a cold breakfast brought me back a microwaved version where the overeasy eggs looked poached and it just got worse and worse that's lack of an on the floor manager which is a sad reality of today's restaurants , tonight I came back for a try and guess what ?! Soup was served alongside the dinner which ruined both baked potato was rotten and black on the inside and no more bake potatoes left the rice pilaf was old and also uneatable snd the T-bone?!! Med-rare was raw with photos to prove well all the years the memories and folks I ain't never going back again it's...

Update: Norms is now behaving like a "national chain." Staff now working off script with the annoying constant up sell. Specials on popular combinations are gone resulting in slightly higher overall prices. (Still a good value) We joked Norm's had hired a "consultant" our last few visits because of the subtle change in atmosphere. The last time was laughable. Our waitress was taking an order for a large party next to us. My wife says "listen." The poor waitress had to answer nearly every request or question with an up sell. It was ridiculous. Once she got passed the script she was her normal friendly self.

I "Googled" and confirmed the Roybark family sold the business.

We'll miss the old Norm's sincere and friendly service and will probably only eat there as a last resort in the future.

Original review: Traditional diner menu, our benchmark for value based food. Norm's has a friendly low key atmosphere and many of the employees have worked here for years. The burgers and patty melts are better than many of the "high end" chains. Quantities on the dinners are pretty big and include soup, salad, and potato. Norm's is honest casual dining without all the fuss and over rehearsed staff typical in national chains. No gimmicks or aggressive up selling. Good food and service at a fair price...and they...