US FURNITURE — Local services in Orange

Ordered a living room set which was nice but we only received ONE plug for the LED lights that are on the couches and there was no cord for the Audio connection for the speakers that's attached to one of the couches.

My husband and I went to the store and explained the situation to the sales lady and she texted the manager Barak but he was not available at that time. So we showed her the plugs that we were missing from the showroom piece that was there. My husband took a picture of the Audio connection that was missing and she took a picture of it from her phone and she wrote down the plugs that we needed. She said that she had to order the plugs because she didn't know what plugs to get if they had it in the back.

Barack called my husband back but by this time, my husband was very upset because he felt we were getting the run around because Barack told us IF we got the bedroom set, we could have the plugs from the showroom piece. Really? If you offered us the plugs that way, you could have just had the sales lady give us the plugs right then and there. My husband hung up on him because he was late for work and I called the sales lady back. She reassured me that she was ordering the plugs when I was on the phone with her and said she had my address and that I should receive the plugs in 5-7 business days.

My husband calls the finance company and spoke with someone there and told them what happened with the plugs. Hours after speaking with me and telling me that I would receive the plugs in the mail, that same sales lady CALLS my husband to VERIFY our address. Why would she need to do that if the plugs were already ordered when I was on the phone with her earlier? Hmmm 🤔?

Fast forward to today, I receive a package from US Furniture but it was NOT the plugs we were PROMISED! What we received was a BROKEN LED LIGHT THAT WE NEVER ASKED FOR! This is UNACCEPTABLE! Very unprofessional and not how you run a business. The delivery guys were just going to leave the couches in the hallway because they said it was DROP OFF ONLY. Excuse me, I don't live in the hallway! I had them bring up the heavy furniture and helped them with a few pieces. The delivery guy put the furniture together so fast that he never told me about any plugs being missing. These were not even the regular delivery guys because we found out from the sales lady that they don't deliver on Mondays. Really? We could have waited for a delivery for Tuesday if that's the case and maybe we would have gotten all of the plugs we needed and not a BROKEN LED LIGHT that we DIDN'T ASK FOR. The finance company will be contacted TODAY because this is ridiculous. Just give us the plugs we asked for. They received their money for the furniture now we have to pay for a broken LED light and keep furniture that's not working properly? I don't think so.

Hopefully someone else will have better luck with them than we did. The photos show the broken LED light that we received, the ACTUAL wires that were MISSING and the audio connection that we need a wire for and the audio connection on the couch.

Just got off the phone with them today and told them about the broken LED light that we didn't need and was told that I would receive the other plugs in the mail. I was very upset and wanting them to understand what happened but they just felt I yelled at them saying the same thing over and not listening to them. The sales lady passed the phone to the woman we dealt with AS I WAS TALKING...how rude!

I just hope we get these plugs in the mail and we shouldn't have had to wait this long for something simple as missing...

It was our first time coming into Us Furniture after trying various other furniture stores. We were in the market for a new sectional or sofa & loveseat combo and just like any other furniture shopping experience As soon as we walked in, it was a little overwhelming. We loved what we saw as soon as we walked through the doors, and the prices were outstanding. We found the Us Furniture company by an ad on Instagram. They were having a blowout sale for Memorial Day. We were excited we felt deep in our hearts we can get a set that we were looking for from US furniture, but when we walked in, nothing was on sale we didn’t see any signs or any marketing due to the Memorial Day sale we saw online. although the prices were great, they weren’t in our price range. We were on a budget so seeing this, we were not in the store about five minutes when we walked out not because of outrageous prices but nothing fit our price budget. We sat in front of the store for a couple minutes discussing where we will go next to look for our new couches and lo and behold. One of the workers came out that noticed us in the shop and knocked on our car window and apologized for not greeting us when we walked in. I told him it was OK we knew he was busy. He was dealing with other customers, but he still insisted he was in the wrong that he should’ve greeted us as soon as we walked in, he asked us what we were looking for. He said he noticed we were looking at some sectionals. I said yes we were in the market for a new living room set but what they had on the floor didn’t meet our budget, he asked us what happened and why we walked out and we told him We walked in with the intention that There was a Memorial Day sale Because of what we had seen online. He proceeded to tell us that there is a sale in the store he apologizes that there was no marketing or any signs up because they were in the process of moving to a new location. He politely asked if we were still willing to give them a second chance and go in and take a look around the store that he would help us find something we were looking for. We were baffled at this We’ve never had an associate actually come out of the shop and greet us not only that apologize for not greeting us when we walked in the store, although I did assure him that this was not the reason we walked out. We decided to go back in the shop and Try and find something because he made us feel so comfortable and appreciated due to his customer service, after about half hour or so we were able to make a decision on something that we absolutely loved And we were extremely happy with. I would like to take a moment to thank Barack Who was our sales advisor for his outstanding customer service knowledge and understanding of our needs I have never felt this comfortable shopping for furniture in any other store. To me the best sales advice any sales advisor can give to a consumer is listening to the customers needs and understanding what they are in the market for-that’s exactly what Barack did. If you are in the market for new furniture and are in the area of Orange Connecticut, please head over to US furniture and check out the wonderful inventory they have in stock. You will be astonished with the amazing prices inventory and above all the excellent customer service you will receive. We would like to take this moment to thank Us Furniture and our sales advisor Barack for helping us find our new comfort. Thank you...

Please BUYER BEWARE: To ensure that my post wasn’t based off of sheer emotion I waited. I ordered furniture on 10/6/2020, paid deposit..Barack said to ensure delivery bring the rest in cash. On 10/13/2020 I brought in cash. Barack was super friendly and even kind, he said US furniture would have the same customer service and operate like any other furniture store. He said due to covid the longest item on the order would be 12 weeks. That has not been my experience. He said I would deal with him because my order was large, after exchanging money, I couldn’t reach him, he didn’t return calls.I ended up dealing with the young lady at the store from this point on. My delivery came right before Christmas. To my surprise all items weren’t there. It’s been 20 weeks. I am still waiting for my the rest of my furniture, the young lady who works here was kind. She started updating me and calling me, two days ago she called to inform me that my last pieces were received and would be a week to deliver, the furniture warehouse calls today to schedule delivery but still doesn’t list all items. I ask if I can call the store first to see what happened. I call and Barack answers. I try to tell him what was communicated, he says. Yea the pieces aren’t there. I say but I was told they were all there. I ask to speak to the young lady. He says very rude “ I am above her, it does not matter if she says it’s here if I am saying it’s not”. I then say Barack you told me you would handle this delivery, but I haven’t dealt with you since the cash hit your hand. He says he is gonna call the warehouse to see if the chair is there. I ask would he be willing to just refund for the sectional and send the remaining pieces to the bedrooms. He says No! The only reason I even bothered waiting is because I spent a lot on my furniture, and believed that my experience would be pleasant. It has not at all. The attitude and sarcasm. If he had of shown me that in the beginning I would have just walked away. Please don’t spend here. I may end up seeking legal advise just to retrieve what I paid for. Don’t do it!!!! I’m not even upset. I just feel really bad as a customer you are not valued and He doesn’t use the same tone of respect and professionalism he does when you are in the store. He speaks to you as if he could careless. This doesn’t even touch the furniture that came warped, scratched and slighted with damages. The delivery company damaged a custom door. I sent photos to Barack. Nothing! He said “name brand doesn’t always mean better, I’m here to say, maybe not but no one should have gone through this. I wished I could post the photos.

To be fair. I received an updated call 3/5/2021 saying my furniture will finally all arrive in 7-10 days. I am happy to amend this review as far as remaining pieces go. The original experience is what it has been, and I have to stand...