American Mattress — Local services in Orion Charter Township

I’m editing and changing my review due to the following circumstances:

I ordered a helix mattress through them over a month ago. They said it would be 2-3 weeks. Not a problem. It has been 6 weeks and I have yet to receive my mattress. I have called twice seeking a status update and both times, I was told it would be looked into and I would receive a call back. No one has ever called me back and it has been at least a week since the second phone call I made. Due to these reasons I can no longer recommend people shop at this location. The sales people I worked with were nice but their poor management is ruining their customer service. I hope I will get an update soon because I feel if I had just ordered through Helix directly I would have gotten better results.

Original review:

I had a very positive experience shopping here unlike another place I had gone to where the salesman wouldn’t stop talking. I actually visited 2 locations to try out their helix mattresses before making my final decision. Not only were the sales people I worked with kind, but also knowledgeable. I felt comfortable making a purchase here that was educated and what I wanted. Thank you for having the helix mattresses to test and making the experience an...

I purchased an MLILY Mprove mattress from Chuck Juliet. He was responsive to my needs and readily enlisted the help of Nick when needing support regarding the benefits of specific mattresses. Chuck provided the necessary information and allowed the time necessary to make a decision regarding the purchase. He was friendly, very likable, yet professional throughout the sale and adamant about customer satisfaction. Delivery was fast and efficient. The individuals who delivered the new mattress and removed the old mattress were respectful and efficient. I highly recommend doing business with this store...

My fiancé and I went in to look for our first mattress, and Paul was such a huge help in making this first experience for us very easy. Paul gave us a great overview of the different types of Mattresses and what they offer and he was very knowledgeable about them as well. He showed us different types of Mattresses and gave us time to lay on them to see how they feel. He didn’t pressure us at all to buy that day too. Overall Paul was very relatable and we left knowing what to look for...