Dillard's Clearance Center — Local services in Orlando

Terrible employees working here with a disgusting attitude. Shopping for a wedding dress , shoes n fiancés suit n a spanish lady working the women’s shoes putting some back on the shelf from a cart kept SLAMMING THE SHOES on the shelf almost sounded she was trying to break them n I waited to see if she was going to stop so that I could keep looking and she kept slamming them all down so my fiancé n I went to the customer service desk to ask for assistance n to report the employees behavior and she too didn’t seem to care to much and I asked for a a floor supervisor or a manager n she said that she walked away n I asked if they had another customer service office n said no what you’re looking at is it n that she would go speak to the employee n we walked over there too n I had recorded the entire stunt from the moment I heard second pair of shoes slammed down to walking to service counter n back over to the shoes where n mind you these r heels she’s slamming so I can just image the shape they might be in now I digress however customer service rep went to employee and she said oh well and shrugged her shoulders n looked back at us n was like ok whatever n the service lady didn’t do anything .. WOW JUST WOW .. lost our business n we weren’t looking to shop there anyways was just in mall picking up a purchase at Macy’s from online n was like let’s try Dillard’s since my nurse got her dress from Dillard’s but at altamonte. NOTE THIS IS A CLEARANCE DILLARDS N EVERYONE WORKING THEIR LOOKS LIKE THEY ARE ON A VISA WORK PERMIT .. now I’m not prejudice person by all means cause my last name is Spanish n my children are too . They all seemed like they had very bad attitudes n my motto if your don’t like you’re job then quit ! Why make people miserable when you’re miserable.. stay outta the customer service field if you’re terrible with people or have a rotten attitude! Will post the pics n video on yelp n other sites a like . TERRIBLE EXPERIENCE what happened to Dillard’s? Is this how they want to have their company represented with employees that are trashing the merchandise n losing money by having potential customers...

I went in the store to make a return close to closing time. I asked if it would be possible to make a return really quick, as I would not need to walk around the store I simply need to go to the register. The security guard said she didn’t know, so I should ask them. After telling me I have to ask the employees I walk to the entrance of the line. The security guard follows closely behind me, uncomfortably close. I enter the line and the security guard stops at the entrance of the line and just looks at me. I pay no mind to this and just wait to ask an employee. Upon getting to the front of the line everyone in the entire store including the employees is staring at me nervously. Anyone could identify the looks on all the peoples faces as nervousness, and one woman turned around in fear. I assumed it was because I came in close to their closing time but what happened next made me think otherwise. After they let me know that a return isn’t possible at their specific location I walked to the exit door where the security guard had been holding the door for everyone. I had seen multiple groups of people exit and she held the door for every single person, then when I was exiting she moved away from the door and moved back to the door to hold it for people when I left. While the customer service wasn’t especially bad the environment in the store is not going to make you comfortable, especially if that security guard is there. I also want to make it clear that not being able to return my item was not my issue with the experience. My issue is that the security guard was following me and the employees were not welcoming. One conclusion is that they are closing and they dont want to have another customer, but if the response you give me is not the same as the response you give everyone else there must be...

I recently had the pleasure of experiencing exceptional customer service at the Dillard Clearance Store, thanks to Rosa. She truly went above and beyond to help me, my mother, and my best friend find the perfect outfits for our Thanksgiving party.

From the moment we walked in, Rosa greeted us with a warm smile and genuine enthusiasm. She took the time to understand our individual styles and preferences, guiding us to the right sections of the store. What impressed us the most was her dedication; she personally assisted us in finding fitting rooms and ensured we had the right sizes for each item we wanted to try on.

Rosa’s patience and attention to detail made our shopping experience enjoyable and stress-free. We tried on an array of outfits, and she was always there with helpful suggestions and encouragement. Her commitment to our satisfaction was evident, and we left feeling confident and excited about our selections.

If you're looking for outstanding service and a personal touch while shopping for clothes, I highly recommend visiting Rosa at the Dillard Clearance Store. Her passion for helping customers truly makes a difference, and we are incredibly grateful for her support in making our Thanksgiving celebration special! She made me feel beautiful in a dress that I loved, but I didn’t know if I could feel confident in! She made me feel good in! I will always try and find her when we go there! We ended up buying so much stuff we will have enough for all year!...