The Gallery at Mills Park Apartments — Local services in Orlando

The good: The location is fantastic. Walkable to many shops and restaurants, and you can pick up a trail right behind the building for walking/running/biking. The apartments themselves (at least mine) are very nice, aesthetically speaking. The units are very pretty and modern. My layout has an office nook and is perfect for my needs.

The bad: Fire alarms. The final straw for this review was an alarm at 3:08am last night and another this morning, at 8:51am. These alarms are CONSTANT. They go off randomly several times each month. Not only is it annoying and inconvenient, but it is flat-out dangerous. There are so many false alarms that people just don’t care anymore. They are going to get someone seriously injured or killed if there is ever an actual emergency. This is a huge liability and just plain ridiculous at this point. I’m shocked corporate hasn’t stepped in. The charges. We recently were told there would be an extra $30(!) billed to us for the trash valet service starting in August so “billing can finally be caught up”. This is after they have already reduced pickup by one day without reducing the fee - these “service” charges for various “amenities” are forced on you, and there is no opting out. While my limited experience with the maintenance team has been fine (nice guys!), the overall upkeep of the building could be improved. My AC has randomly died twice so far. I’ve seen trash in the halls at the same spot for days or weeks at a time - would it kill the team to do a basic sweep 1x per week or even month? There was what looked like a red bloodstain splatter on one public wall that was there for literally ~7 months before being painted over. The garage has trash everywhere and for a “luxury” building, it’s low-key hilarious that the bare minimum isn’t being done. I’ve seen a snake by the pool and I’m hoping it (they?) doesn’t make it inside. While the apartments are pretty, the build itself is poor. You can hear entire conversations through the walls, music/movies are constantly blasting at all hours of the day and night, neighbors are constantly trying to hook up to my in-unit Bluetooth, the stomping/items dropping sounds from the unit above me have literally woken me out of a dead sleep several times, etc. Additionally, the elevators take turns being broken, and the garage doors are frequently out of service as well. I have lived in buildings abroad for a decade+ before this with WAY more questionable building quality, and yet, they seem to function a lot better than this place. Construction went on for months, with zero notice. We were (are?) not allowed to use the zen garden, or the second pool due to construction. Why am I being forced to pay for amenities that I can’t use? I work from home and for months, my unit was loud with hammering/drilling and literally shaking, and yet, zero notification that this would be going on. I don’t care about a day or two, but months? It is completely unacceptable that we were not notified. I ended up having to rent a co-working space so I could take meetings and actually focus. My experience with the office staff has been mixed. Trying to get in touch with them without having to physically onside the office is challenging. Emails stopped being answered midway of trying to finalize my lease from abroad. I’ve had to call 5+ times at minimum before someone picks up the phone. They can be passive aggressive at times (especially in the “community updates” texts we receive). I get it, tenants can be jerks and I’m sure they’ve seen some ridiculous things, but it’s not an excuse for a lot of the attitudes I see. I’ve seen one person smiling and chipper while speaking to a calm resident, and then immediately drop the smile and roll their eyes when the resident walked away. They are nice on the surface, but I get some real high school mean girl vibes in there.

I will not be renewing my lease. I am willing to give a bit of grace to a certain extent, but there are too many issues (easily solvable, in some cases) and I am frankly done...

I lived here for almost 5 years and I will admit the first 2 years here were fine. The biggest pro of living here is the neighborhood that is nearby has lots of good restaurants and bars. Now for the cons.

Good luck getting a hold of the office by phone. I had to physically appear in the lobby to have anything accomplished.

During my time here my car was towed (no phone call, just a sticker slapped on for 12 hours and then my car was gone) My storage unit received a letter of eviction (just my storage? and no phone call or anything?) After their floor broke from regular usage of an office chair I was told "I" had to go buy a mat. Even though I knew other residents had the same issue. Else I'd be charged for an entire replacement of the floor. I lived in a studio and during the summer of 2023 they told me they had to redo all of my windows. Their construction crew constantly left my apartment filthy, I had NO windows for 6 weeks (it was supposed to be 3-4 maximum) , and they left their "air conditioned tarp" open all the time causing my apartment to heat up. I also had to move everything 5 ft away from my windows so I essentially lost my living room. All of my stuff was slammed into my kitchen area for 6 weeks. I was told it wasn't "unlivable" and to deal with it. During this time my girlfriend was in the shower and their construction team knocked. She yelled to them not to enter as she was literally showering. She has dead bolted the lock because they always just enter anyways (anytime from 9am-6pm with no warning. THEY CAME IN THROUGH THE WINDOW by using their scaffolding... on the fifth floor. My girlfriend had to call the police to get them to leave so she could put clothes on. I had an elevator down the hall from my apartment that was broken more often than it worked. You'd find a sign on it every other day that it was out of order. Real nice for guests or deliveries. ( I added a picture of someone trapped in the broken elevator below) The garage is a death trap with how tight the corners are. It was also leaking and under construction for months at a time making it even more dangerous. The amount of people parking blocking the one lane road to and from the garage causes massive headaches getting to and from the building. Good luck now with another garage open for the medical offices soon to be opening adjacent to the building. The staff itself could not have been more apathetic towards my issues until I pushed and pushed and refused to go away. I was given a few concessions (my car being towed was refunded, I was given a $300 credit for a pet fee during the apartment renovation which was). Of course on my move out date I reserved the service elevator for 4 hours and someone "accidentally disabled it" halfway through my move out time with movers that I had paid for. When I went to the office to see if they could not lock the elevator to the wrong floor, they had an "out to lunch" sign out. I had to move everything in the tiny elevator on the other side of the building that was in use by tenants. Costed me hundreds of dollars in extra time worked by the movers. The hallways are dirty, the fans have not been dusted in years. Trash is left in the stairways and trash chute rooms for too long.

I had many more pictures that I will perhaps edit and add to this post but the point is this. Expect things to be constantly broken and to have your life disrupted by the staff while living here. Oh and if you try to contact Greystar, they don't have a living person ever call you...

Beware of this place and any other Greystar-managed property!!!

Three and a half years ago, I applied online for an apartment at The Gallery at Mills Park before moving to Orlando. For applying and reserving an apartment prior to signing the lease, they charged me $625: an online application fee of $75.00 🚩 , an online administrative fee of $250.00 🚩 🚩 , and a floorplan deposit of $300.00 🚩 🚩 🚩. I got cold feet after I found out about their dynamic pricing algorithm and contacted the manager in writing to withdraw my application and have the $625 refunded. The manager politely accepted, offered a full refund, and eventually mailed me a refund check for around....$300. Thankfully, the $625 had been charged to my credit card, and when I explained the situation and shared my documentation, Chase was understanding and reversed the remaining charges.

Then Gallery sent a random amount (around $190) to collections. Thinking it was just another robocall scam, I ignored the calls. Who ever heard of collections for an apartment I never even saw??

Columbia Debt Recovery/Genesis dinged my credit 30 points before I disputed it and had it removed from my credit report about 2 years ago. To be clear, neither the Gallery nor Columbia has ever furnished me credible documentation of what exactly this collection is for.

Twenty minutes ago, someone from the same collections company just called me AGAIN about the same "debt," and hung up on me when I told them the issue had been officially closed; further, I had never even stepped foot in that cursed place. Upon checking my credit report, as of 6/14/25, Columbia Debt Recovery dba Genesis has somehow REOPENED the CLOSED, FRAUDULENT collection.

My advice? First of all, don't move into any Greystar property, ever. Don't give them any of your information, either. Google the settled and pending class action suits against Greystar. Look into the current FTC investigation for deceptive practices. Spend some time on any of the dozens of Reddit threads full of people discussing the clearly fraudulent, outrageous charges they're fielding after moving out of one of Greystar's properties. For extra rage, search for the family in Colorado that they billed thousands of dollars for breaking their lease after their mother, the leaseholder, DIED.

But if it's too late for that and you find yourself in my position...Fight them. Even if it's just $200. Demand they show you proof of that debt. Take them to small claims. Research one of the many pending class action lawsuits against them. Fight them, because this needs to stop. They are perpetrating financial crimes against what appears to be damn near every applicant or tenant.

Greystar Properties and their subsidiary, Columbia Debt Recovery/Genesis, are 100% scamming former tenants and applicants. I'm grateful I never moved in, and honestly shocked they're getting away with this, though the truth is at this scale, if only 10% of their victims fight back, they still get to collect a whole lot of money they're not owed.

FIGHT EM 🥊 or even better: avoid them like the...