Stop & Shop — Local services in Orleans

Security guard is unprofessional, rude, and inattentive.

Every Friday and Saturday my grandparents (whom I take care of) go to bed at 11 and I go to stop and shop to grab a snack and talk to my friends from the west coast on the phone while I'm in the car (so I don't keep my grandparents up). I did this for literally almost 2 years, staying up til about 2am each time. Stop and shop closes at 12, the surrounding stores and bus stops often are open/running later. It's a commuter lot. Security guard approaches me (and only me, keep in mind there are at least 25 cars in the lot) at 12:14 and immediately gets confrontational for no reason. And I mean no reason - I was nothing but polite with him. Starts with "you have to leave immediately - if I call the cops it won't go good for you, they're going to ask questions." Assuming that I'd be terrified of the cops asking questions when I'm literally clearly just facetiming with friends 14 minutes after closing and have nothing in the car.

He keeps asking me questions but when I go to answer them he talks over me not letting me say a single word. I tell him if he's that worried about it he should just go ahead and call the cops - especially since I know the cops would be much more reasonable than him, and at this point I want a witness to his behavior - especially since I've seen cops there all the time and they've never said anything to me. This is when he looks me - a butch lesbian but very, very clearly a female - up and down, sneers, and goes "well if I call them they're gonna ask what he's doing in the parking lot." Heavily emphasizing the "he part." I literally didn't know what to say except "wow."

I asked him if this was a new policy of stop and shop - or if he was a new employee - because I've been making this my normal "grandparents are in bed" routine for almost 2 years and never seen him nor had a problem. He said, I kid you not, "thats the thing - you don't see me" as if he was freaking rambo. If you were doing your job, wouldn't I have seen you by now?

I have NO doubt that he never would've treated someone who wasn't a young woman like that. Thing is, he needs to learn that you never know who you're talking to. Treating highly educated young professionals - and frequent stop and shop customers - like they're hardened criminals and garbage for literally no reason is NOT a good policy for stop and shop. What if someone filmed this? I don't want to dox myself on here, but I am haaaappy to give stop and shop my resume and we can talk about who's more likely to be riff-raff (and they miiight not like the industry I'm in).

So, excuse my review for being long - I'm not used to unprompted homophobic confrontations - but, to recap, here are my feelings:

1. the guard clearly does not patrol the parking lot as often as he says because otherwise he would've confronted me a long time ago

2. security guards should be professional - unneeded confrontation is more likely to cause a scene and result in liability and bad PR for stop and shop

3. homophobic comments are NEVER okay and should be addressed immediately

4. I will not be shopping at stop and shop again, and telling my friends not to, until this...

Stop and shop is great but what I'm posting my review about is the Western Union section of it and this something that is serious and someone needs to implement some rules and restrictions to certain things are happening there. If you go to stop n shop to send money if there is anyone there that is related to you and is there when ur going to send ur money they should be asked to remove themselves from the area or the vicinity in which you are at the counter. The first thing the employee should ask you when ur going to send money is "do you have any relatives working here at stop n shop?" That way if you do and that relative is in the area of which you're about to deal with ur business then they should be ask to excuse themselves. Not everyone is comfortable with someone from their home being on the presence of you sending ur money to whomever. Not everyone would like other people or relative to know who they're sending/receiving money to or from and how much they're sending/receiving. It's very uncomfortable and stop and shop mangers needs to do something about it. If you (stop n shop) already have something in place for this type of behavior I'm sorry but it's not working. The employees (our relatives) needs to know their places when it comes to these kind of businesses. The same goes for the banking section of stop n shop. People need more privacy and does not need other people in...

Many Stop and Shops are alike, with small variations. Orleans is a very busy town in the warm months and relatively quiet otherwise. This SnS has a pretty good Pharmacy, OK customer service, seemingly more items on-sale in the Winter, but like all stores on the cape, prices are slightly higher than much of Massachusetts.

The store is reasonably clean, is conviently located near the Orleans Rt6 rotary, and has a Starbucks inside (like any non-corporate Sbux, you can earn loyalty points, but cant redeem them).

I would advise anyone to try several food shopping experiences in Orleans to understand the variety of products and differences in prices.

For example, in addition to Stop and Shop, try Shaws on West St and Friends on Main St (and if you're looking for organic, keto and other specialties, check out Whole Food on Main St - not the Amazon subsidiary Whole Foods).

We find that several of our staples are better & or cheaper (all the time) at different stores, but do the majority of our food shopping at SnS. Examples of what they are good for are some of the best produce, more sales on the kinds of dark chocolate we like, and the lowest prices on "Pain D'Vignon" brand Sourdough. But they cost 20 cents more per ½ gal of A2 milk than Shaws.

Again, these are just examples, and of course your food and brand preferences will determine what is...