Ace Hardware — Local services in Oroville

One of the workers, a tall young to middle-age man with a beard and black hair was very rude about the fact that I had a small backpack on when walking around the store. It was super rude and he said you need to take your backpack off because of store policy or I’m going to have to make you leave. I said no worries I’d much rather just leave because I don’t trust leaving this with strangers, and you phrased that as a threat. I have expensive items in this backpack and I certainly don’t trust some sketchy cashier at Ace Hardware Oroville to look over my items when I can’t see him the whole time. If you don’t trust me to not steal from you, why the heck would I trust you to not steal from me? Totally backward thinking and that says just how much they respect their patrons.

I love Ace Hardware’s in general, I have a great one in my town. They have no ridiculous backpack policy and have a much wider selection of items.

The two basic items I wanted to buy were a Milwaukee permanent marker And a magnet sweeper. The rude tall dude couldn’t help me with either of them. This place is tiny and has pretty much nothing in stock compared to a normal Ace Hardware.

Unless all you need overpriced 1 inch screws, I would suggest you just go to HarborFreight or a bigger and better...

This has got to be one of the few businesses that goes above and beyond in providing the professional service, product knowledge, suggestive advice, and the full complete end to end service tailored to each customer. It's This touch of old-fashioned value-added customer service that you'll rarely see or get from those "big conglomerate, low-priced" stores. Sure some prices may be better at those "big" stores, but there's a longer wait in line, can't find what you're looking for, and can never seem to find an employee that works at those stores when you need it the most. And they're probably not going to know much more about the product you're seeking, other than, "I think it's in aisle 13". And you have to be ready with your walking shoes,, to walk all over the warehouse then that long haul back out to your vehicle in that massive parking lot. It's nice to get that personable service, where a human can interact with another human, to get what one needs. A professional representative,, with product knowledge, professional advice, and proper customer service. That is a touch of good old fashioned...

They have what the big box stores don't have. Thats the reason I shop here. Friendly staffs once a conversation is started and nice old fashioned service. Price could be cheaper than some big stores and some items could have ridiculously higher price. Store walk way is more narrow, but is free of clusters. Everything is very well organized. Only cons about this location is that inside is too dim. Not many lights to shine on all the products. I also don't usually feel welcomed as the staff only welcome and greet white people. I'm asian, and I do notice the colored skins don't get greeted as much as white skins here. But hey, that doesn't really bother me because they are the only ones in town that have some things that walmart or home depot don't carry. So I put that on the side...