Verizon — Local services in Osage Beach

During the national Verizon service outage on 9/30/24, I contacted technical support to try to obtain assistance. The tech in advanced tech (thinking her name was Christine) removed my existing SIM card and replaced it with an ESim. From that point on, I had no phone/text service even after everyone else's verizon services were restored later that day. I decided that since tech messed up my phone I would drive to the local Verizon authorized dealer in Osage Beach where I met with Nicole. She showed her concern and along with the General Mgr (also on site) and immediately started trouble shooting my phone. Working again with tech support, Nicole was able to provide a new Sim card and tech support was to activate it. Unfortunately tech support forgot to hit the activation push so I didn't have service again so this morning (Oct 1) after calling the 800-922-0204 Verizon number with nothing but a robot and no live support after their opening hours, so I drove into the Verizon authorized dealer in Osage Beach and met with Nicole. She immediately knew the issue why my phone didn't work and she contacted tech support level 2 and requested they push the pending order from the day before. The agent pushed the order through and immediately my phone worked! I want to thank Nicole for her superior level of work and expertise. I was very much considering yesterday afternoon about moving from Verizon to AT&T since I consistently have problems contacting anyone live on the 800 number and the robot does not answer the questions from time to time that I have. The tech 2 agent that messed up my Sim card yesterday cost me an entire day of sales work due to her inexperience guessing on what to do and then taking away my current Sim card access. Please post these comments into my cell phone records for future agents to view, and please applaud Nicole as she is the reason I am going to continue our services with Verizon. Thank...

My partner was just in the Osage Beach office to get his unlocked iPhone reactivated (he got a Galaxy to try it out, but decided iPhone was better for him), and a simple task of accessing his account, grabbing the IMEI and installing the eSIM turned into roughly 2 hours of nonsense.

To start, he went in and said he just wanted to get it reactivated. The AREA MANAGER (I think his name was Mike) misinterpreted that as "my phone is running slow," so he accesses his browser history and cache without consent and clears it, as well as closes all his tabs on Safari. Mind you, he had important and unrecoverable stuff open, so not only can he not access it from his tabs, but he can't even go back to his history to get back to what he was doing.

Not only that, but he practically manhandled his phone and dropped it (a device valued at $1,200).

And to top it all off, I had looked at it and there were 2 eSIMS, one in which was still in "activating" status so it really wasn't even installed properly.

As somebody that has worked in the phone industry for around a year, this would have been a simple task, had the area manager not come in and screw everything up. The representative he was originally working with was kind of new so he took over, not communicating with the customer OR the employee he was...

My Wife and I arrived to the store yesterday and when the young man in the suit approached he was rude and disgruntled and rolled his eyes at us when we asked basic questions about switching to Verizon from our current carrier. My Wife and I had already spoken to current Verizon customers including those who had recently switched in the past couple of days, to include conducting research online. The answers he gave us were blatant LIES and scoffed at us when we told him what we knew and he shrugged his shoulders and said "Here's your options so pick one" while pointing to a price mat located on the table top of his desk. Lied about buyouts and credits to include the military discount. I've been a customer of T-Mobile, Sprint and AT&T to include overseas carriers over the past 20 years and I've never seen any more of a lack of professionalism and salesmanship in my life. All he is was a 'Quiet Quitter' just making it buy to earn a check while sitting on his lazy and RUDE backside. If the owner can reach out to talk about this, that would be...