Zales Outlet — Local services in Osage Beach

NOT A BAD REVIEW OF OSAGE

I originally took my ring to the Legends, Kansas City Zales Outlet to have a repair. The repair was supposed to take a “week or two”. So I left it there when we left on vacation hoping it would be back when we flew back in. Unfortunately, it wasn’t. I called Wednesday, which is about a month later, and they said “sorry someone forgot to scan it back in and has been here a while.” They did agree to ship it to the Osage Beach Zales Outlet for me which made me feel less agitated.

The repairs were to be 1) reset center stone, 2) fix deep gouges in the ring top, and 3) remove a glob of gold stuck between two diamonds.

Upon picking up my ring yesterday, I immediately saw they

1. fixed the diamond
2. hadn’t repaired the glob and
3. it appears they removed material from the face of my ring to partially remove the gouges. The gouges still remain past the edge line on the diamond side, so I know they didn’t build up the ring for the repair and instead removed gold from it. Completely unacceptable at any price point but with the business I have given Zales over the years, it makes me furious.

The Osage store was extremely understanding and apologetic and I appreciate their efforts. However, I still have a less than desired repair.

Beware of KC...

Outstanding customer service! 10/10 My rings were cleaned and inspected beautifully. Then Angie organized all my paperwork that wasn't organized from the original purchase date. She then informed me of a service my lifetime warranty covered, as I was misinformed previously! Terrific news! Everyone was so polite and engaging. Thanks...

Picked up our layaway rings since they aren't continuing layaway. We were helped in a timely manner. The employee took the time to write out the information for each ring into the warranty paperwork. We are from Columbia and he took the time to explain how to utilize getting sizing done up there and having the 6 month...