United States Postal Service — Local services in Osceola

I’ve lived in Osceola for four years and haven’t had a single good experience. I understand that the usps isn’t a great company to work for and I have sympathy for that, but this has gotten ridiculous, if anyone knows how to escalate these issues I’d love to know. I was there two weeks ago to pick up my large packages since they refuse to deliver them to our house “due to the road not being wide enough for our delivery driver to comfortably drive through in their minivan.” We have multiple garbage trucks, Amazon deliveries, ups, gas trucks etc. that drive through multiple times a day with no issue. When I arrived to pick up my packages I stood there for no less than 5 minutes, AFTER making eye contact with someone, while the three employees were arguing about break times and other employees. Once they got around to helping me they only gave me one of my packages and the others sat there with out any notification to me. When I went to collect the rest of my delivery I was told “good thing you came today, we were about to send it back”, I let the employee know I wasn’t notified about the package. This employee was the same as the last time and felt comfortable saying that a different employee was at fault when it’s clear, based on delivery status, that they just didn’t look for all of my packages on my first visit. I honestly don’t understand how they...

One star not even warranted for this location!! RUDE RUDE RUDE AND EXTREMELY UNPROFESSIONAL!!! Manager is never there to speak to either. I get staffing issues and your busy but sorry THATS YOUR JOB!!!! just because your busy and having a bad day does NOT give you a right to treat people rudely!! I will NEVER go to this post again and I used to do a lot of business there. I even bought the staff gift cards for coffee. Brought in gifts etc. but now!! No way! I now go to dresser and was told that a LOT of people from Osceola no go to dresser. This Osceola post needs to get rid of the bad apples ASAP!!! Horrible people work there and there is ZERO excuse for it! Hey management LISTEN TO YOUR...

Absolutely terrible customer service, rude tone and no desire to actually help. I call about a lost package as it had been delivered to the wrong house. I informed the person the phone it was marked delivered but not there. She tells me it says delivered at the porch or front door. To which I say I know it's not there. She asks me for the tracking so I attempt to give it to her and she cuts me off second digit in, saying it's not one of theirs because their international tracking starts with two letters WHICH I SAID TWO LETTERS but she rudely assumed I meant zero instead of O and rather than ask told me NOPE not one of ours. I get understaffing but it's...