Fleet Farm — Local services in Oshkosh

I took an afternoon off of work to shop with my daughters for the up coming deer season. We had to do this mid-day on a Wednesday because of busy work schedules. We tried to find women's bibs in the sea of Orange. We located a pair but a size too small. I had to search to find a sales associate to see if they had a size larger. The woman scanned the item and said they had three in the back. A manager over-heard her explaining why nothing was organized by Women's and Men's and space was limited. The manager also told me the bibs would be buried in the back and I was to wait an hour for her to look or come back later. As I looked at her in utter amazement because I was a bit shocked, I replied that the whole situation wasn't a space issue, but a management issue (I have over 25 years of sales experience). She disappeared in the back and I went on my frantic search for warm clothes for my girls without help.

After 10 minutes the 'Manager' approached us with a pair of bibs looking very put-out. She proceeded by giving my a lecture on how they couldn't possibly keep every item on the floor to meet our shopping needs and the time of day only had two people in the department and it was not her fault or management fault. She left us with the bibs. Did not offer to assist any further. Or offer any help to begin with.

When we finished shopping, I had over $300 in clothes that day. I am an avid hunter. Up to that day, I had purchase almost $2,000 in bow, waterfowl and rifle hunting equipment with Mill's just this year.

I saved my girls the embarrassment off letting this 'Manager' know exactly of what I thought of her customer service skills. So, I called the GM. He was polite and a bit more apologetic with a promise to follow up with the Manager. He also never ask for my full name or offered to follow up with me.

There is something to be said for purchasing online today. Online purchasing is faceless and void of human contact - which is how I am going to spend my $2,500 to $3,000 or more next year. Thank you for making it an...

I came to fleet farm to purchase tires. I had the money right there and they currently have a tire sale. The first time I was there, there was no one at the tire desk for 30 minutes. So I decided to come back. I called the tire dept later that week and was disconnected. I really wonder if I wasn't hung up on. My third attempt was today. There were several pallets in front of their tire displays. I had to reach around the pallets for the display sheets. After waiting around for awhile, there was a staff assisting someone else. I waited until she was finished helping him. In the meantime another man came by and hung out by the tire desk as well. After asking her for the price of a specific tire, she said "let me help him first because it's doing to take 20 or 30 minutes to help you" and assisted the other man. "just to find a price?" I said. At that point, I said i'll go somewhere else.

I don't blame the staff, they cannot help everyone. They seem to be doing the best they can. However, there are plenty of places to buy tires in Oshkosh, all have similar prices. I would rather pay a little extra and buy tires at an auto shop where they can answer my questions promptly instead of wasting my time at fleet farm waiting to get help. Auto Authority in Oshkosh recently helped me with tires this week and was willing to look for the right tire within my price range, all within 10 minutes. That is the service I was looking for at fleet farm and did not receive it whatsoever. I don't write many reviews. If I do, they are usually positive but I feel I needed to...

Let me preface my experience by saying I hope Fleet Farm will encourage their employees to learn from this... My boyfriend and I went to Oshkosh FF to pick up a couple of things and I had hoped to look around. As we were getting our battery, I asked about the FF card. I was asked if another employee had told us about it, which no one had and I said so. As soon as we made our choice, the employee started hustling us to the front of the store to apply for the card. I let them know I had other shopping to do, so they directed us to the area we were looking for, and tried to be very helpful. Unfortunately, I wanted to take my time and look at some of the other things in that dept., but I felt like I really couldn't because we were asked several times if we were ready to go to the front. By that time, I was irritated and getting a tension headache, so I figured I would go somewhere else to get my jeans and other things we wanted. And I did. I don't know if there's a perk or bonus if an employee gets a customer to sign up, but even if there is, I don't want to be rushed through my shopping! I don't want to be completely negative. Ya'll have some wonderful employees who go the extra mile to help and I usually enjoy my...