Verlo Mattress — Hotel in Oshkosh

I bought a couple beds from Verlo in Oshkosh and am very satisfied with them. I had to laugh when I saw the Verlo delivery truck coming down our rural road a few days early. What are the odds that my neighbor had also chose Verlo mattresses for their newly built house and they were to be delivered just a few days before mine? The gentleman I dealt with at the Verlo store was very accommodating as we custom designed the mattress for my bed. The only detail that we missed is that my bed frames are "full classics" rather than regular old "full" size. This caused the box spring ( or whatever they call it these days) to be slightly too large to fit correctly. Not the end of the world I guess. The second mattress that I ordered was a nice thick futon for my deck bed. I use this mainly for guests and they love it. Many guests have commented that they can't believe that is really just a futon mattress. Yep, it is a Verlo...

Have been working with Verlo on correcting a mattress purchased for a back issue of mine. The mattress purchased is too firm (I'm a side sleeper) and doesn't appear to help with my back pain. I spoke with Sam, a Verlo manager in Appleton and he offered to get me into a different mattress. He (Sam) was very understanding, regarding my dilemma, and was pleasant to speak with. I gave four stars only until the new mattress arrives! Been on the "refurbished pillow top" mattress for over a year now and the bottom line is never again. If this is a pillow top I'd hate to experience the firm...oh I did! The mattress is terrible and extremely heavy, we're in the process of purchasing a replacement and it won't...

UPDATE: Tried to contact owner as requested but phone number does not seem to go to Verlo. Really don't know how they have no record of purchase. I paid $4450 for two mattresses, think I know what I'm talking about. Bait and switch. When shopping for two mattresses I asked three specific questions. The sales person assured me that is what I was purchasing. Items delivered were not as pictured in ad. Did not know until items were delivered. Took more than two months for them to deliver all items requested. Very dissatisfied with whole experience. Would have purchased from another retailer if they would have told me the truth in the...