Chick-fil-A — Restaurant in Oswego Township

The person taking my order was audibly intoxicated. She had slurred and slowed speech, had trouble comprehending my order, and entered the wrong number of Chick-fil-A sauces (8 instead of 10).

When I mentioned to the cashier that the person who took my order was audibly intoxicated, she laughed at me and said 'I don't know what to tell you' and then proceeded to ignore me after handing back my card and my receipt.

After a couple of minutes I was then asked by a different employee to pull forward and wait longer for my order. A few minutes later a third employee walked out with my order, handed it to me, and then immediately walked away.

When I arrived home to check the contents of the bag containing my order, I had only received 6 Chick-fil-A sauces instead of the 8 incorrectly listed on my receipt by the audibly intoxicated drive-through order taker.

Incorrect sauces aside, the bigger issue is the absolute lack of professionalism and respect towards the customer. Laughing in someone's face about a very serious issue is beyond disrespectful.

The audibly intoxicated employee either drove to work under the influence, or they started drinking after arriving at work. Regardless, gross negligence occurred by the entire staff to allow this employee to represent the company and ignore/laugh at the customer when made aware of the issue.

Normally I have no issues with this location and have frequented this location and will continue to do so in the future, but the lack of professionalism and respect shown today was surprising to...

I liked going back and back to Chick-fil-a each time I had time, especially at this location. But not until recently, when I had probably the worst experience I've had at this location of Chick-fil-a. I went to the drive-thru and I was really glad that time since the line was not long, meaning I would be able to get food quickly. So, I was talking to the staff, but I do not know why, unlike the other staff who are friendly and polite, the particular staff I talked to on that particular day was rude, and he did not greet me or anything, and I just proceeded to tell him my orders. I was about to be okay with it. I asked for 10 pieces of chicken McNuggets and the chicken McNuggets that were given to me were only 6. Not only that, because the sauce that was given to me was only 2 pieces with the same flavor. Although the chicken McNuggets are hot and delicious, including the fries that I also got, I just cannot skip the fact that they really messed up with that one. I would still go back, but definitely not sooner and not anytime...

Whatever you do, avoid this location!! They have no clue what customer service means!! I had an issue with an order several months ago and it took an eternity to get it resolved. I tried to get in touch with the General Manager Luca several times and she never returned any of my calls. I find this to be extremely unprofessional and downright rude. My meal credit was expiring today and I called and spoke with the manager Angela and she was just as unprofessional, unsympathetic and condescending. I've never experienced this at any Chick-fil-A location (including Florida) and I have been a loyal customer for over 20 years!! Please do yourself a favor and spend your money somewhere else!! There are plenty of other options in Oswego and neighboring towns. You don't need to deal with inaccurate orders, unprofessional staff and overly priced food on your lunch hour, while running errands or having a meal with a friend or family member. Enjoy it somewhere else!! You'll be glad...