Verizon — Local services in Oswego Township

This place is terrible.

Don't waste your time going to this store. While it may look appealing and have a nice variety of phones, the customer service is extremely poor.. I went in store with my father to upgrade to a new phone and received absolutely no help from the employees. I have worked in sales with clients for over 5 years and know firsthand that to walk into a store and hear "no" or "there's nothing we can do for you" from the "trained" employees is by far the complete opposite way a customer should be treated. What a way to repel a potential sale. Even if the upgrade was not possible, the employees could have gone as far as suggesting other options and/or advice so that I could leave with a phone that very day or in a pleasant mood, at the very least.

The worst part is that the upgrade that was "not offered" and simply just not "available" on the edge program for my phone because its charging dock was not functional actually WAS AVAILABLE. I had asked if perhaps another line with a functional phone could be upgraded on Verizon's edge program and transferred onto my phone number and was told "no"; however, after looking at my account online, it is absolutely possible. Not only was the store manager not helpful, but he was also incorrect and spoke with such a rude and arrogant tone, completely speaking over my voice as if his word was final and superior.

The customer service may be breezy for a new customer who is looking to get a new phone and Verizon account. For those who have been customers of Verizon for awhile and are looking to upgrade or help with their phones, do not look here unless you want to...

Each of my last two visits left me with the impression Verizon no longer values good customer experience. The older woman with blond hair that greeted me at the door gives a weird, unwelcoming vibe. For instance, my last visit I came wanting to buy a iPhone 16. She all but refused to look up my account on the tablet in her hand until I reset my locked account and signed on my phone which took sometime because Verizon has a lag updating reset passwords and because of this…. the account gets locked out again. I knew my account was locked and got tired of the tug-a-war and visited a store instead. Carrying on, so after the reset then lock happened a few times and I got annoyed by her coughing on my I earnestly asked for her to verify my account on her tablet one last time.

Today’s visit was no different. I walked in to be greeted by the same women who didn’t move from behind the station in the middle of the store with that same unwelcoming and rude look as if my business was no longer wanted. So after walking up to her I asked about purchasing a tablet. She laughed and told me the tablet was only available for preorder. I was aware I had to preorder and had that as the intent of my visit but her weird vibe and awkward look at me made me decide to just preorder from Apple in Verizon’s parking lot and write...

Update: I have changed my 1 star into a 5. I went it not the store today to return the tablet. Tim one of the managers fixed everything that went wrong and my daughter was able to keep the tablet. Which was awesome I didn't think this outcome could be possible. He also took care of the extra line for us. He was very nice. My family and i were in and out of the store within 30 mins. Very happy with the outcome will most likely come back but I will ask for Tim to answer any questions I have. Thank you again.

Old post 1star: I was told i could purchase a GizmoTab and it would ONLY cost 80 bucks that could replace the tablet i had that was stolen. Great deal right? no strings attached no extra charges. The man said and i could get a 50 dollar gift card too. Sound to good to be true in the shop so kept asking what other charges are there and he told me none so thought must be a holiday deal. Well this was wrong i just got off the phone with customer service after viewing the receipt online to find out he added a line and now im being charged almost 300 bucks for another line, tablet, and warranty. Now i have to return the item or cancel one of my lines either way i have to pay around 170-250 for canceling my line or buying the tablet so my daughter can keep her Christmas gift...