Best Buy — Local services in Oswego Township

PLEASE tell me it isn’t true! 3500 loving family and friends memories and important business photos lost forever! I am a grandparent who was looking forward to taking some of my grandchildren on a vacation starting this coming Friday. I had gotten my new phone now I just needed to get through a week filled with doctors appointments to be able to enjoy several days of a fun and relaxing vacation before coming home to have surgery the following week. You may say I am spreading this on a little thick but sometimes life is thick and as I am aging I am having continued health issues. I try to keep my stress low and my spirits high. I was at the Best Buy in Oswego IL happy to be picking up new IPhones on Saturday the 23rd. Although it took us about 4 hours to finally get our phones and be on our way, we left feeling satisfied and well taken care of by Josh. On Sunday the 24th I noticed some of my photos (about 3500 out of 4900) that I had stored on IClouds were still not on my new phone. At this time my old phone, an IPhone 7 Plus still showed the total 4900 pictures stored. So back to Best Buy I go to get the rest of my pictures transferred to my new phone. Long story short, AFTER BEING ASSURED by an employee that nothing would be lost during the process I trusted him with both phones. After a couple of hours of trying different things, he tells me he is sorry but somehow managed to erase the other 3500 photos. Now I’m not real tech savvy so I tried to stay optimistic and left the store thinking the info was safe in a cloud so it still had to be somewhere it could be retrieved! The more I thought about the loss the more panicked and upset I became at the thought of these irreplaceable memories being lost forever (remember 3500). So I thought maybe I should go straight to Apple since they were IPhones and they would know how to retrieve what was lost. Then I thought but why should I pay for this employees mistake and decided to go back to Best Buy once again to see if they also felt they should be responsible for whatever it would cost at The Apple Store. So today at Best Buy I learned that although this NEVER happens, my memories that and my business info and pictures that helped keep my spirits high and my stress low are really gone forever. I was there for another couple of hours as I had to plead to the point of getting emotional to get one manager (Nate) to even decide to try methods of recovering the lost pictures. Nate had zero customer relation skills.” What do you want me to do?” “I can’t make something appear out of thin air.” That was one of my favorites from him and this was before he even gave in and tried. He treated as if I should go away and quit bothering him. Remember this was their employees mistake and it’s hard to explain but I feel like something was stolen from me, so I expected no attitude and a BEST effort. I don’t understand why I had to spend so much time and energy, that I truly did not have, arguing my side. Finally a young man named Armando came to help and Nate left. Armando and Josh continued to try but were not successful. Armando was able to bring kindness and understanding to the situation which was very appreciated. If it weren’t for the honesty, kindness and professionalism of Josh, Armando and even the (I believe) honesty of the employee that erased the pictures by accident (they talked to him on the phone) I would want to give zero stars. I have been shopping at Best Buy for years, have bought many phones, computers and televisions from them. I am very disappointed in this treatment and the lack of resolution to this...

UPDATE BELOW. Went to get an HDMI capture card with 3.0/usb-c easy item right? Wrong! I picked Best Buy cause thought that I might get more tech savvy advice for this connection I wanted to make. They were eager to help but didn’t quite know what I was looking for and then just led me to accessories aisle. I found adapters and cables. But none of it was hanging on the right price tag. The device I said I wanted they had “instore”insignia hdmi to usbc (thanks to their web search). It wasn’t there. Nothing was priced or in the correct price rack so I had no idea what any items were priced. Frustrated with the lack of help and unaware of what anything was priced, I left. Very surprised at the lack of help the place looks closed and usually it’s a very obnoxious experience of people asking you for help at the door but funny when you do need the help no one is capable to or wants to help you. Today was a sign and moving forward online shops are where I will be doing my business from now on. What a waste of time. Might not have anyone to ask but it doesn’t seem like it makes too much of a difference since I already know where the accessories aisle is, and if nobody’s going to help me I might as well shop online. Hey Walmart had no one to help, but I they did have every item priced on the correct rack, even if they didn’t carry the item I was looking for. Back to online.UPDATE. Hey Vanessa, I was just informing you of my displeasure of my visit, I don’t need to be tasked with going to a website and entering in my personal information so it can be sold. The key to this was “Do Better” nothing was on the right rack had know idea what any of the prices were and the tech knowledge was to show me were the computer accessory aisle is, I could do that myself. The opportunity to fix this is gone! Amazon had it at my door when I got home the next day because of the specifics and tech advice I needed. I just typed in “UVC” “3.0” and Amazon knew what it was and how to get it to me and the had a price associated with the picture on the screen so I knew how much it cost. For a place that no one shops at at the least you could have the items in the correct rack so there wouldn’t be any surprises when you go to pay for it. Also if people have no knowledge of what you sell why are they at the front of the store saying they can help you? Quite taken by the fact that because I had a bad experience and shared it here, I have to go to social media and share it there, do you wanna look at pictures of my family? What is that about? None of your customer service tactics are helpful, in fact I kinda wanna stay further away from Best Buy if I file a complaint you want my data. Good bye for life! The reaction and resolution to my horrible experience disgusts me. Watch the security tapes if you are so curious about...

I would give a zero stars if I could. Told by management "if we don't like it we could go shop somewhere else."My husband and I stood inline for the Sharp TV on Thanksgiving from 12-4:30 pm. At approximately 2 pm the manger came out and she thanked all of us (about 30) for coming out today on a holiday. When asked if they had enough TV's she said yes. When asked for a count none was given. At 4 pm she came out with a clip board with several other employees and explained to everyone that some items would need a ticket other items would not like the Chrome book etc. Then proceeded to go down the line and ask what we were purchasing today. Explained the layout and that they would be passing out tickets shortly (TV needs a ticket). Again she and other employees were asked what was the count for the Sharp TV's no answer was given. Before they started handing out tickets several employees including her and another employee I believe named Alex (manger)were told that #5 have cut in line. All team members outside at this time ignored us, several people requested the security tapes to be pulled and were ignored and they proceeded to hand out the tickets. My husband and I were number 12 & 13 in line. They stopped at number 10 for TV tickets. The woman in front of us and a whole bunch more behind us were appalled that that nothing was done for the person that cut in line and only 10 TV's available. Several people tried to explain to the Alex (manager) that this was poor planning, and waste of a lot of peoples time. Alex direct quote to us "if you don't like it you can shop somewhere else" At this point I stated I was done and got out of line and left. I noticed that about 20-30 people including myself left after the remark was made. The extremely bad customer service just cost Best Buy $20, 000 or more in sales. I then went to Target and stood in a organized and coordinated line . Where I was informed, updated and walked out with my TV including several other items that I would have purchased at Best Buy. Also, several others from the line in Best Buy went to Target too. I will NEVER give a dime to Best Buy again. I will gladly pay the extra price before dealing with poor customer service where customers are told to shop somewhere else if we don't like...