Nordstrom — Local services in Overland Park

BUYER BEWARE!!!

Read ALL of this to know how Nordstrom customer service operates if you have a problem and are MISSING an entire $600 carseat! I add the update at the end.

I’m posting this review and have had to condense the nightmare story due to Nordstrom’s severe incompetence.

The stroller arrived. The box on top of the stroller was ENTIRELY unrelated to the Nuna order, and it wasn’t even in my name. The box also is not even Nuna branded like it should be and like the stroller is, nor is it even remotely feasible that a carseat would fit in the approximate 16”x16”x16” box. On items like this, at this expense, you should be ashamed, Nordstrom. Ship each package with a different tracking number. The fact customer service tried to assert the box on top of the Nuna stroller was the carseat was laughable.

UPDATE:

-I placed an order for the Nuna Mixx Next stroller and Nuna PIPA Aire Rx + PIPA Relx base on 11/09/24. The lady that helped me with the order was very kind, and had gone back and forth on the color coordination of the stroller and carseat, what was in stock, and, ultimately, placed an online order on our behalf.

-Advice to consumers: Do NOT have items shipped to your house. Request they be shipped to the store.

-My stroller arrived via FedEx on 11/16/2024. It, coincidentally, arrived with an entirely different order that was NOT through Nordstrom. The box was not branded and was 16”x16”x16”. Nordstrom tried to assert this box was the carseat. Laughable, right? The box was also in my spouse’s name and had a completely different tracking number, the box’s label weighted for the 2.5 lb items within.

-Nordstrom customer service rep #1 all but called me a liar when I told him the blank 16” LxWxH box could not possibly hold the carseat. ALSO, why the heck would Nuna have put the stroller in a branded box and the carseat in a blank box? Nonsense.

-FYI Nuna lists the gross weight, net weight (without packing material), and box dimensions ON the box the item comes in. Again, I know this because I got the stroller.

-Nordstrom’s shipping label through FedEx was weighted to 30 lbs. Guess how much the stroller weighs? Gross weight is 18.76 kg, or about 42 lbs. Net weight is 14.42 kg, or about 31 lbs.

-They didn’t ship the carseat with the stroller, but told me both items were shipped through FedEx. They INSISTED that both items had arrived. They CONFIRMED the tracking on both boxes was the SAME. This is not possible. They are two separate boxes and required two separate tracking numbers, even if there was one master tracking number. Nordstrom ALSO CONFIRMED that the weight of their shipment via FedEx was 30 lbs.

-Nordstrom REJECTED my request to investigate the matter for refund, location of my missing carseat, or replacement.

-I had to call the customer service line, where I spoke with possibly their only employee with skills in rationalizing my experience. Why? She is a mother. She could tell the 16” LxWxH box was NOT my carseat. She put in an appeal. Thank GOD for her.

-I had to do Nordstrom’s investigation MYSELF, and provide them with information on the contents of my spouse’s package, which, frankly, was none of their business. I had to send them a photograph of that label, too, even though it was STUPIDLY OBVIOUS it was not the carseat.

-After MUCH undue stress and frustration, I demanded they review this matter with their shipper because both the stroller and carseat would have weighed a proper 60 lbs for the shipment. Remember—they said the FedEx shipment was 30 lbs!!!

-Nordstrom has NOT apologized for this issue. They DID FINALLY tell me their shipper sent my carseat out via UPS.

-Nordstrom/Nordstrom’s shipper SCREWED UP, sent my stroller via FedEx, and then MANUALLY sent my carseat via UPS. Due diligence would have been to update the tracking info!

-11/18 - They’re incompetent and don’t communicate internally. They still haven’t updated the tracking information on their side. So, someone else, after another person already advised of the carseat coming via UPS, tried to reject my...

RACIAL PROFILING IN EFFECT

Until this exact moment, I've been a loyal Nordstrom customer. That ends TODAY.

While disheartening, apparently racial profiling is openly practiced here & obviously I'm equally enraged and saddened.

My son just left the Oak Park Mall store purchasing last minute Christmas gifts, spending hard earned money just as many others.

He became so uncomfortable with being followed through the store by what we later learned was so-called security personnel that he called me to express his anger at the situation. I advised my son to simply ask this person if there was something concerning him about my son's behavior & I overheard him tell my son "No I waa just wanting to close the store". Mind you, he isn't following the Asian or White customers on adjacent aisles in his quest to "close the store", just my son.

I instructed my son to return the items he'd purchased and to provide the EXACT REASON for the return to the salesperson.

Upon processing the return, he asked the salesperson if it was customary for customers to be followed, to which she responded "only if they feel there's a reason to follow someone, like if their just looking around and not buying anything". Now, even if this pitiful explanation were true, it did NOT apply to my son. He had already purchased items and was looking to purchase more.

Also note: she never asked my son the reason for the return. I worked in retail in college & we ALWAYS asked customers the reason for their return.

I guess there's no need to question what's clearly understood...

I absolutely REFUSE to spend my hard earned dollars with a company employing staff who openly practice racial profiling.

To EVERYONE my son interacted with tonight, THANK YOU for: Ruining a moment of him simply wanting to surprise his Mom with gifts for Christmas. Displaying such sickening behavior.

You should be disgusted and appalled by your behavior.

I most certainly am.

You should be ashamed...

I had a couple hundred dollars of alterations credit from my Nordstrom credit card saved up, so I drove an fairly long distance to come to this store to get a jacket patch sewed by the seamstress upstairs in the alterations department. I called on the phone hours before I showed up explaining what I needed done and that I needed the jacket by the end of the night. Assuming that it would take a maximum of 20 minutes because I am familiar with sewing and the whole process. The seamstress explained that she would need to see the jacket first to let me know the price and time, which I was fine with so I showed up with enough time for her to get that done. When I showed up she took almost 10 minutes to get to me, was extremely rude, tried to charge an insane amount of money to stitch one patch onto my jacket, PLUS a “rush fee” of $25 even though there was no rush, the store didn’t close for an hour and a half, it was completely empty. No cars in the parking lots, no customers in the store. It was 7:30 on a weeknight. Her excuse was that she had to charge a rush fee or it could take up to 10 days for me to get the item back I needed it back that night because I was going out of town the next morning. I was fine with waiting an hour and a half even though I knew that it was a 5-10 minute job. She claimed she may need to run to other departments in the store to help/alter clothing for other customers. We then argued about that and the price for literally 20 minutes. The manger was siding with the seamstress, raising her voice and made me feel extremely uncomfortable. I’m a huge Nordstrom customer, have been for 20 years. This incident almost got me to completely drop the company altogether. The arguing and overcharging was completely absurd. I will NEVER take anything here to get altered ever. and then Nordstrom has a spam bot reply to this...