Geek Squad — Local services in Owensboro

Was prompted by Apple to take my iPhone into Geek Squad in Owensboro to have the battery replaced. Through Apple I was able to schedule same day service for this replacement. I arrived a few minutes prior to the appointment. I waited over 30 mins then was finally waited in and told they didn’t have the battery in stock . I’d have to come back when it came in. I did so . I had to schedule a second appointment. Again I arrived a few minutes early . Gave them my iPhone and was told it would be about 2 hrs. I came back to pick it up 2hrs and 45 mins later , to be told they were still working on it . After waiting in store for another 1hr and 15-20 mins. They told me that they had put in the new battery, but that now the touch screen didn’t work anymore ! It was working fine when I brought it in . So….. in essence they broke my phone putting in a replacement battery. Their response was sorry about it , you’ll just have to get a new phone . But,that they would order one for me ! Geez ……. Now I have no phone , no access to my finances, can’t pay bills on it, if I have a family emergency, no one can reach me , can’t make or receive business calls , BUT SORRY ABOUT IT, THATS THE BEST WE CAN DO !!!!!!!!!!!!! REALLY ?????? I rated them 1 Star in this review, only because 0 wasn’t one of my options. The Geek Squad supervisor Austin told me that if I didn’t like it , I could go someplace else ! BEWARE IF TAKING ANYTHING IN TO BE REPAIRED AT GEEK SQUAD in OWENSBORO KY. THEY DID MORE DAMAGE THAN REPAIR DOING A SIMPLE BATTERY REPLACEMENT !!!!!!!!!!!!!! NOW I’M OUT MY PHONE AND HAVE TO GET ANOTHER ONE , BECAUSE OF THEIR INCOMPETENCE !!!!!!!! I WOULDN’T RECOMMEND THEM TO ANYONE FOR ANYTHING...

Bad service – took money but didn’t do anything!

I am very disappointed with Best Buy’s Geek Squad service. I took my laptop in for repair, but they returned it without doing any work and took my full money back! Not only that, but when I asked a question, they had no answer.

These people just make excuses to get money and don’t provide real service. THESE SERVICES ARE CHEATERS – I will never go back...

Literally impossible to get ahold of local best buy members. Geek squad called me about an issue with my PC they are working on, gave me an extension to call back. Called the local number and was sent to a call center overseas with no ability to speak locally. 0 stars warranted...