WDC Kitchen & Bath — Local services in Oxnard

Do not buy Frigidaire ovens from WDC as mine went bad within 6 months of delivery. The warranty from Frigidaire/Electrolux is a joke as they make you jump through hoops and delay repairs, requiring at least 5 technician visits and replacement of almost a dozen parts before considering replacing a faulty unit.

I bought an Expensive Frigidaire in-wall oven/microwave combo from WDC that went bad only 6 months after purchasing it. WDC had given me a "free" 3 year warranty. Is this because they know the items they sell will fail? When the microwave part of the oven stopped heating food on November 23rd 2024, I called Electrolux who is supposed to take care of the oven's Frigidaire warranty. The attempted repairs were unsuccesful even after 5 visits and replacing 10 parts over the past 6 weeks (and over the holidays when the oven is used the most) and rendered the unit unusable since the internal fuse kept burning out after certain parts were replaced. Electrolux canceled the 4th scheduled appointment without contacting me. I contacted their overseas customer service agent who said that they had canceled the appointment because according to their records, the additional parts needed for the repair had not been delivered to my address. But the parts were IN MY HANDS since they HAD been delivered by UPS directly to my address the day before the appointment. . It is unacceptable that Electrolux does not keep their records updated in a timely manner for the best possible service. Now I am without a working oven for over a month before, and a month after the New Year 2025 with no recourse or compensation. They just keep telling me that more parts need replacing before a claim can be filed for a replacement oven. The state the claim can take 7 - 10 business days to review before any decision can be made on whether or not they will replace the entire unit. They won't even send a tech out to replace the internal fuse that burnt out, caused by the new parts they replaced.

I had already requested the oven be replaced with a new one because Like in a new car, if it starts having problems and parts start going bad within 6 months and have to be replaced, it's a lemon and the entire unit needs to be replaced with a new one. I explained my situation to both WDC and Electrolux, but neither wanted to take responsibility to replace the oven with a new one, and at the time didn't seem to care about my inconvenience, frustration, and time wasted over the LEMON oven they sold to me. It's been 6 weeks now and both the oven and microwave aren't working because the internal fuse keeps burning out due to the parts that were replaced.

I am posting this review to warn everyone about WDC and Frigidaire/Electrolux faliling products and poor customer service.

January 29th, 2025. I am updating my review. It has been two months and a week since my troubles began with the Frigidaire oven I purchased from WDC. After many hours of frustration spent with customer service and service technicians, I finally received a new LG combination oven/microwave from WDC after Frigidaire agreed to refund the money for their faulty product. I have to give credit to WDC for their help in resolving this situation by helping to get me a replacement oven through them that included the installation and a free additional 3 year warranty (offered standard on appliances they sell). I...

Buyer Beware

I purchased an LG refrigerator along with two other appliances from WDC in Oxnard. They were delivered in August 2020. After less than 2 weeks, it stopped making ice. I contacted the manufacturer myself and a technician came out and said that it needed a whole new freezer door as the line was frozen. He came back a few days later to install. I was out of town and had my contractor let him. When I returned, I found the doors were not aligned. Called LG for service again and had a 5 hour window scheduled and nobody showed up.

I now called WDC and told them I was not happy with the product or their service and I wanted to return the refrigerator and get a different brand. The customer service person told me it was not possible and that she would help me get my issues resolved. She then proceeded to set up an appointment for me with an authorized LG service dealer. They also no-showed. I spoke with her again about my frustration and she then set me up with another technician to come and realign my doors. This service tech showed up, but told me there was nothing that could be done as only one door had a way to adjust the door. I called WDC again and she once again set me up with another service dealer. Meanwhile, waiting for that appointment, the refrigerator stopped making ice again. This appliance is only 2 months old! I called WDC about exchanging my unit again, and once again she said it was not possible. I told her I was going to contact my attorney to see what my options were. She told me then she could no longer help me. Then, she cancelled my service appointment I had set up for a few days later. Now I have to contact the manufacturer again myself and start over. This product is obviously defective and the LG service dealers for warranty are just as useless. I am not looking for a refund, just to apply the money I spent on this refrigerator for one that actually works. This company does not stand behind their products and wasted so much of my time. I will never buy anything...

Update from below ( 2 weeks later ) I’ve had my 3rd repair to the Samsung refrigerator and the blender noise Issue has yet to be figured out. 3rd Repair man left saying “ there nothing he could do to fix the noise” . When WDC was notified by me of that result, WDC ghosted me. Won’t return phone calls or emails. They sold me a malfunctioning refrigerator and are giving me the silent middle finger. I bought 2 refrigerators from WDC of OXNARD. 1 Samsung and 1 LG. The LG works fine and the Samsung is louder than a garbage disposal. Twice now WDC sent a Samsung tech out to try and fix the problem and when the tech got the noise to stop they considered it fixed. Of course hours after the tech left the noises come back. For the 3rd time and 5 days ago I've requested another repair and have had no response from WDC. Just so you don't think I'm crazy, the tech hears the noise and says he doesn't understand the cause. Additionally I've sent 2 seperate videos at different times of the noise occurring to WDC and still no response. So from my experice you basically have a 50% chance of getting a good working refrigerator from WDC. Also note that when you get their warranty plan, WDC sets the repairs up like this.... A repair guy will call to schedule a day they can come out. That day you pic you have to be home all day because the tech can call at any time and say they'll be there in an hour or two. The repair company gives you no window of time, it's just... we'll call you and you better be there or you'll have to wait anther week before we can put you in the schedule again. It's...