GameStop — Local services in Oxnard

This GameStop is very horrible. About six years ago I purchased a sixty-dollar Xbox One game(Titanfall) for my console. I unwrapped it and opened it only to come to a cracked disc in the game box. I took it back to the store and spoke with a team member about getting it exchanged for a new one. It was only just a couple of minutes since I left the store when this occurred. The team member that I spoke at that time said, “something internally has to be wrong with it, otherwise we can’t do the exchange.” I asked for a store manager and pointed out the facts in back of the receipt. The team member then said, “Sir, I am the manager and we can’t do the exchange because of the damage on this disc, I’m sorry.” I later contacted corporate about the issue; to fact check this manager and she was indeed right. Since that day forth, I’ve never returned to this GameStop, nor will I ever purchase another game from this location again. I’d rather buy my games at Target where if ANYTHING were to happen to it, you can exchange your copy for the same copy within 14-15 days regardless of what had happened to it HASSLE-FREE. A “valued lesson” was...

Went into Gamestop Rose. This is the 2nd time Jadon helped us and it was a good experience. Jadon was attentive to our 4 year old daughter when she asked him questions. It is often that she gets ignored since she is so small and that wasn’t the case with Jadon. It’s pretty clear that Jadon is also familiar with games and sales as well. He has a natural ability to not force his presence on customers and also provide accurate information which leads to a sale.

I hope as Gamestop changes (Ryan Cohen / PSA grading) it pursues providing enough incentives to keep good and experienced workers. Historically (15 plus years) Ive seen all types or workers at this store and I have even applied for a job here as well. Ive heard many things, for example that leaving a review via the Gamestop receipts was the only way people get recognized (they might have gotten rid of this, not code on...

I promised my son I would take him to games top because he had been super patient and helpful. From the moment we walked it they just seemed to want us out the door. My son even had a game in hand that he picked and wanted. But the lady just kept telling us we should just order games online from the game stop store. They clearly didn't want our business. They made it clear that we were wasting their time. I won't be bringing my son back to this store. He deserves better service. The guys at the ventura mall treat him so much better when we go in there. The Rose...