Geek Squad — Local services in Palm Beach Gardens

Every person I've encountered at this location provided excellent customer service. I first originally came in to only get help with something specific to my phone, and met with Christina who was great and very willing to help me with a more functional request. She also helped me locate something I needed that was out of stock but available at a different location, and at a fraction of the price from the alternative quoted to me upstairs in the computer section which was actually something I didn't really need. I appreciated she took that initiative to check and give good information.

Few days after I had something totally different come up with my laptop base cracking, and I realized it needed to be sent away for repair- so I went back again to this location now for this. It was a process for me personally to get organized and ready to ship my laptop out for a number of weeks. Was doubting when to send laptop away without being prepared, since I use it everyday. Guy was very helpful and thorough to address any questions I had to get a new computer set up in the mean time, and helped me backup bookmarks/info and stuff like this from the old one. Really appreciated the patience and good attitude throughout.

As this was kind of a multi step process, I also met with Keith and John who also were great. All around, I can say this location deserves the good review and I would...

Store #688 - Mario Perez and David Leibeck (Manager) - Wowwwww. If it was not for them, I would never have resolved the quandry I had in purchasing the new IPAD I bought for my father. I own a Real Estate Estate business. David, Manager, went above and beyond to resolve and figure out my inquiries. David was patient, informative, smart, just nice, a gentleman, and respectful, beyond belief. He was welcoming of my questions. Between Manager, David, and Customer Service desk Rep., Mario - fabulous. Best Buy should be proud to have an Employee, whose smart, and, informative - just plain sincere. David is thoughtful, obviously. Mario pointed me to the right Manager. Thank you so much to the Best Buy Executives and, Management, for being so mindful of your hiring. Christine K. from New York /New Jersey April 2024, Store #688Aaron and Jay G. – – Spectacular customer service. Just plain nice. That's all anybody ever asked for walking into Best Buy or any store. Very smart and...

When my iPhone 11 shutdown and failed to turn back on I was at a lost as to how to fix it. I had just bought the phone brand new three weeks earlier. The Apple Stores were all closed due to the Pandemic and all Apple services were routed to Geek Squad. When I arrived to Best Buy in PBG, FL, without an appointment, I was told the next available appointment was in two weeks. I became frantic at the thought of not having a working phone for two weeks! Winston, the Geek Squad associate, took pity on me and immediately helped to restore the operation of my phone. After an hour Winston was able to fix the glitch and restore my phone to working order. Winston was very kind and empathetic to my situation as well as professional and knowledgeable in his service. Geek Squad is lucky to have such an awesome employee in...