The Container Store — Local services in Palm Beach Gardens

I needed custom closet design help and ultimate intallation at a house in New Jersey while residing here in Florida. I went to the lLegacy store in Palm Beach Gardens, FL and met with very professional and enthusiastic young lady named Hailey who deserves more than 5 stars for helping me in planning the layout for the space, coordinated the transfer of the order to the Cherry Hill store in and with that coordination had the 2 closets fully installed this past week. To say that I could not have done this without Hailey would be an understatement. Although we had to make some changes as we went along, Hailey never lost her cool, and her response with every new hurdle was a simple "No Problem". Her professionalism is exemplary, her desire to assure a successful and mutually satisfactory sale is fantastic. Unfortunately the fact that The Container Store outsources many of its cogs in the wheels of delivery, installation, as well as the Help desk, created frustrations that could really be avoided. Yet Hailey was always ready to help smooth out the bumps, none of them of her making. I am thrilled that I opted to use The Container Store to complete my 2 walk-in closets at a remote location, thanks primarily to Hailey. I have been in management for 5 decades, and know that it is the training and employee support that deliver a satisfactory sale, and Hailey exemplifies an...

There is a Military Discount Display posted right by the register. I purchased only two items. I had never seen this display before. I had a gift card for part of it. Had to pay the remainder on a credit card. I asked during the transaction how much is the Military Discount and can I show you my id to get the discount? The cashier said you can't apply it since I started. But the cashier gave me back the gift card she said, in case I needed to return any item as the return amount would be put back on the gift card in the future. So why not cancel the sale before it is final or make it final and then return the amount to the gift card. Then do a re-do for the sale like it was in the future then? Either way the cashier wouldn't help to apply the Military Discount before I paid and completed the sale. Home Depot helps you during, at the beginning or just before the end. In fact Home Depot will return the items and refund the difference at a later date with your receipt. I only was purchasing two items. Costco has many items along with Target some of them the same brand. The customer service at The Container Stores we visited has not...

Really love this store! Always in here lately getting my apartment organized. Anything organization related they got you covered. That part 5/5. The reason why I put 3 stars was that I wish the rewards program was explained properly to me and it seems to change every time I come in. I asked since I was legitimately confused and the cashier didn’t understand the program either (most likely cause he was new and if so I don’t hold that against him whatsoever) However, he asked for an older woman to come over and explain it to me, she did not explain it well and she got rude and agitated at the fact that I told her that she was ambiguous. Then was extremely rude to me and had a really bad attitude. Everyone else there is extremely nice and friendly every time I come. So I don’t understand what was that lady’s problem was. She seemed in a rush cause it was the end of the day. Dunno if I want to even go back now...