Needed some help with a malfunctioning laptop and with a security/hack concern. Jon at iH3LP was referred to us by a trusted professional colleague...we relocated to Flagler Beach several years ago and finding the right person to help with home/business computer security and general IT support has been a difficult and ongoing task...for us, the "right" person must posses the perfect blend of technical expertise, being a good teacher and the ability to effectively communicate at the customers level and most importantly we need to have a sense of comfort and trust when our PC is out of our hands. Jon earned all 5 stars. Quick service, very thorough, exceptional communicator and helped us with things that we had overlooked or did not completely understand. Jon asked lots of good questions to identify our concerns and answered whatever questions we had before he wrapped up. Our home has users with a broad technical skill level and he was effective with everyone and made everyone comfortable. Aside from all of this he picked up and dropped of the equipment at our home and his fee was very reasonable...and he's a dog...
Read moreI rarely post reviews, but in this instance I felt I really needed to. My computer crashed yesterday, so I I researched computer repair companies near me and checked all the various companies, and their reviews. I am so glad that I found ih3lp. I work from home, remotely via computer, therefore I needed my computer fixed ASAP. John, from ih3lp, responded to my call promptly. He came to my home, diagnosed my computer, and gave me a very reasonable price for the repair. Not only did he fix the problem, he also exceeded what was required to repair, and had me back up and running within 20 hours after I first contacted him. I would recommend him to anyone looking for an honest, knowledgeable, and reasonably priced computer repair service (now my computer is lightening fast). I will use ih3lp for all computer needs in...
Read moreWhile looking for computer repair service I decided to go with iH3LP LLC simply because of its name, I wasn't disappointed. My 2012 iMac desktop computer had more viruses than the Atlanta Disease Control Center. They came by our house picked up my Mac and brought it back in just a few days. My computer hasn't been this fast since the first year I owned it. Two weeks later they serviced my wife's Apple desktop computer with the same results. Jon Paul and his staff did a remarkable service for us. He is the ideal customer service individual and I would strongly recommend him for your computer...
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