Z Best Furniture — Local services in Palm Coast

I purchased, in Feb 2021, a refrigerator, a washer and a dryer from zbest and only did so because, due to covid, the big box stores were out of stock and I needed these for my airbnb. At the time of purchase I was given the choice of slightly used or new, I chose new because it's an airbnb and the units would have a warranty. Within the first 6 months I was having issues with the washing machine (leaving grease streaks on brand new white towels and sheets) and the refrigerator making noise. That was when I learned that I was sold used equipment and there were no warranties. How would you feel being duped like that. They replaced the original washing machine with another used machine (or I could pay another $600 hoping this time they actually gave me a new machine). Then today, Feb 2023, I just had to pay a repairman $368 to fix what I thought was a new fridge, only to find out that it had a replacement condenser in it (so zbest changed the compresser before selling it to me). I cannot recommend this company. They have been totally dishonest with me from day 1. I have ALL the purchase and repair receipts to back up what I say here. I wish I had the foresight to record my calls with the owner, because the nonsense he spewed to me, when calling in for help, were simply lies. Buying from them, not including the cost of all the machines, has now cost me an additional $705.83 in repairs and replacement sheets and towels. But, it's not the money that finally got me to post a review, it's the dishonesty. Being a small business owner for 20 years I'm happy to pay more to support a local business, but I could never recommend anyone...

Made me wait upwards of 2+ weeks for a series x Xbox after days and days of them telling me it would “come in” some people were clueless when you called and others just told me to wait for the truck just to find out they would give me a better price on it due to Black Friday deals and I had to wait longer. Little did I know they would try to charge me over $1200 for a $500 console that they got on a Black Friday discount. Owner is scummy and likes to shit talk people behind their backs and talk aggressive on the phone but when you show up it’s a totally different attitude. Would also like to mention that they sell a pirated movie/TV box that they try to sell you at a monthly rate and majority of things that you watch are very obviously cam recorded inside of movie theaters. Let’s also talk about how they LOVE to take months to accept or do anything about your claims for warranty on your products that you have with them and they expect you to pay monthly for something even when it’s not repaired none the less in your own possession. Basically, your money is better off at Aaron’s and you get a bunch more benefits and a way better experience overall. Stay away from...

I came to this business expecting professionalism and got the complete opposite. The furniture I received was cheap, used, and nothing like what I paid for. They forged contract terms, misrepresented the items, and tried to pass off low-grade furniture as name-brand quality. A mattress didn’t last 60 days, and the rest looked like liquidation floor pieces or straight up Chinese dupes.

Let me be clear: there were no missed or dodged payments. I paid them. They made sure to overcharge my card several times. What I didn’t do was tolerate threats, false accusations, and the total inability to communicate like professionals.

The owner’s husband, Jan, and their son Christian resorted to aggressive, childish behavior instead of solving anything. When I raised valid concerns, they tried to use the police to intimidate me, even though I had already taken the proper route and filed a small claims case to get answers.

No customer should ever be forced into court just to get basic respect or honesty. This is not a business it’s a trap.

There are other furniture stores in the area that won’t treat you like this. Avoid this one at all costs; Even Rent A Center has better...