HomeGoods — Local services in Palm Desert

The absolute worst Home goods experience I’ve ever had! Not only did they give me such an issue on returning comforters that was just purchased earlier this week, but they didn’t give me the full amount owed back in which was about $30. For some reason they didn’t have the items in their system and even though I’ve been a loyal costumer for many years and I’ve rarely returned a single item, it’s kinda annoying but I was still cool about it. Their excuse was somewhat logical- I didn’t have the original plastic bag with price sticker on it. Even though that should be on my receipt anyway and if it’s not than who’s fault is that? That’s right, it’s the company’s fault but guess who gets to pay for their fault- the customer.

The intention was to keep the comforters and like most people if you think you are going to keep an item you throw out ( in our case recyclables) the plastic or box packaging .

I have bought so many furnishings from them to help decorate several home projects over the years and we all liked the look of these comforters, they looked so pretty and well textured however the quality is poor and whatever is inside of them feels cheap. .

Again I was willing to walk away from the $30 and cut my losses and go about my day however what gets me is the extremely poor customer service at this location and what this review is really about is that! After getting home and discussing the situation ,I decided to call and tried to rectify but whoever I spoke with, If that wasn’t the most sarcastic ,cynical disregarding tone talking back with me on the phone, then I don’t know what is. I will no longer use this company that hires people that will treat a consumer unprofessional low budget manner.

Even Amazon has better customer service, prices and a more functional ,convenient...

I'm not sure what had happened to customer service here. I use to come here and live the employees. They have had a recent turnover and these older women hang out behind the counter and don't want to work or help anyone. 4 older women behind the counter. The register lights on and only one woman, Joyce, taking customers. There were two that spoke with a British accent that were having some kind of personal disagreement, while I waited next in line for them to get to their open register. They never did. I had to wait until Joyce was done with her customer. The fourth lady was just standing there watching. This was yesterday. I went back for round two today, hoping it would be better. No such luck. The employee, older female, was standing near a chair. I walked up and politely asked for her assistance. She said for me to wait a minute. She reached in her pocket, pulled out a tape measure and proceeded to take measurements of the chair. She was not with a customer. She could not have helped me first before taking in that task? No she made me wait. Then I asked another sales lady if she could help me since the other employee was too busy. Of course it was Joyce again. I have a feeling Joyce is the ONLY working paid employee. When I brought the issues up to the store Male manager, he passed the buck by saying I should have told the female manager on duty yesterday. Wow what happened to the customer comes first?

I'm glad Homegoods pays people to stand around and chit chat maybe I...

Update: June 19th , I ended up stopping by Homegoods to talk with the Manager about the issue I had with the cashier and she agreed with me , as long it was tagged for that price they should have sold it to me and not humiliate me in front of other customers. It would have been different has it not been tagged. The Manager was very nice and apologize d to me many times and made it right. ------- This evening I went to Home goods on Washington St. In Bermuda Dunes to find my 17 year old dog a comfy bed . I did find one and went to checkout when I was told by one of the cashiers that the item I was about to purchase can not be sold without the other piece that I guess was the outer part of the bed. I explained that this bed I wanted was marked $12.99 and the other part she brought from the back was also individually marked for $24.99 , I said all I want is this pillow thats clearly marked for sale at $12.99 but she refused to sell it to me because she found the other piece to it. Am very disappointed in the horrible service I recieved and after shopping there for over 14 years they have lost a good customer. I took a picture of the tag before she tore it off it shows the price they...