Kohl's — Local services in Palm Desert

I am a very avid online shopper. I shop at alot of stores online. I never write reviews but I think this experience should be heard. I bought water shoes that were only available online...they arrived two days later (soo HAPPY) but they were too big. So I immediately went to the nearest Kohls (Palm Desert) on my lunch break. But before that I called the 800 number to see what was the BEST way to go about the exchange. He said go in the store & they will order the size you need as an even exchange. I go to the store Mohammed tells me that I need to order another pair at regular price & when I receive those, I go back to the store with both shoes & exchange them then. That is ALOT of work not to mention time & gas. I told him that does not seem like the efficient way to resolve this issue. Another employee stood next to him nodding her head yes thats how we do it. I stood there in disbelief. I told him return my shoes, give me Kohl's cash, reorder my shoes with the right size & enter the promo code. He said well you can do that at the kiosk. I did it, took forever but I got it done & at the same price. They are so not helpful & not customer service driven...its not like they were busy either so my...

I don't shop here much, but I happened to find the gift I was looking for at a great price on their website, so I bought it. Then on cyber Monday I saw that there were further discounts, so I called to see if they would retroactively honor the new price. I was told to return the item and order a new one. So I went to the Palm Desert store and was helped by Muhammad. He was quick, friendly, and helpful. I thought that the "cyber" price would be cheaper, but he let me know that the item I returned would be marked lower than the online price! So I bought it back at a significant discount. I had to write a review, because even though customer service reps should be expected to be helpful, often they are not. Maybe because they're trying to move the line along. Maybe because they forgot the golden rule... Whatever. Muhammad helped beyond the standard that I'm used to at department stores. He treats customers like...

On Sat Nov 4/2023 I went to Kohl's Palm Desert store only to exchange a few items that I did order online and didn't fit, the first step was the return, it was done in just minutes by a nice, professional and friendly manner Associate, it was a great experience then I went to pick the 3 items that I need to replace the ones that I returned, really? the neat displays and the welcomed feeling because of every single Associate that I encounter make me loose control and my 3 items turn into a full shopping cart, the nice items, and the great price deals made my day, I just couldn't pass to buy all that I did. I highly recommend the PALM DESERT KOHL'S STORE, nice quality and variety of products, very well displayed and THE EXCELLENT CUSTOMER SERVICE that you don't find everywhere, in my personal opinion this is the best of all. For your Holidays shopping allow me to suggest KOHL'S at...