Starbucks Coffee Company — Restaurant in Palm Desert

I also ordered previously had an experience recently with the store stating it was open until 1030 and accepting orders in the app. I spoke to manager I'm assuming. She replaced drinks plus a$8 cards.* But my following visit (the next evening) to this location was terrible. The girl was not paying attention to me while I ordered(this is why I use the app) and therefore the drinks were made incorrectly as well as the screen was not on to be able to correct her mistakes. On top of this while at the window for an over extended period of time...I saw the problem. 2 workers from tiny blonde giggle girl to larger Caucasian male both on their phones. The 3rd (on food) I have no opinion. My local store monterey and c.c is mopping these workers. I have never seen a phone out a single time the multiple times ive been....

My husband and i normally come here through DT. It’s always been good, service specifically. In fact this is the only store we go to for my ribbon crunch frappe, bc Ive always get the way i want my frapp. Today, my husband’s customer gave us extra tip so we can enjoy something to drink. It was already in my head to get a strawberry frapp. We got there at 5:55pm. First impression was, big EWW on the dirty windows and doors. 2nd observation was, NOT ONE HELLO of any of those NOT WELL TRAINED workers there! No EYE CONTACT at all! We felt like we were a burden to both of them. We go to the front counter, as usual, we both count 1-10, and if no one comes to us, we just simply LEAVE(this goes to anywhere else, they dont want our business, oh well!). And we did! We left, thanks to both! Now, we have a new fave...

Ok so 2 years ago We loved across the street from this Starbucks. It was Bright and The Staff was Amazing! Well time can either be kind or in this case very cruel. The Staff was kinda bitter. They seemed to be completely unorganized and the Facility was Filthy. The cases were bleak and depressing. My drink was a simple Cafe Mocha yet the Angry Barista poured it into a cup told me to drink it then proceeded to give me another cup with whipped cream to pour on top of the drink?!?! So that be clear Starbucks got rid of Straws to help the environment but never mentioned using 2 cups per drink? Seems so wasteful. Our town has so many choices make sure this is not one of them. Honestly it's such a shame. The one in Palm Desert next to Sam's Club is always a...