Macy's — Local services in Palm Desert

Whilst furniture shopping, there was a couch that we fell in love with. It was the perfect size for our home, went well with our decor, floors, and colors. It was closing time, and the rep said we just needed the tag info and that we can purchase over the phone. However, that was the end of that.

The next day we call, and we start asking pertinent questions about things like delivery (we don't have a truck). When asking about delivery, they said they have a limit on the range of 25 miles, and we are outside that range. We asked if we can pay more for delivery, and they told us no. So our next option was to rent a truck. We go rent a truck locally to us, but right before we confirm the truck rental, we decide to call the store back about helping loading the furniture onto said truck. They do, so long as it's a Friday, Saturday, or Sunday as their loading guy is there on those days only. This information was not clearly stated on the first phone call to ask about delivery (so, waste of my time). It was a Monday when we went to rent the truck. So the next question, was, "can we load the furniture ourselves?" Their answer was no due to liability reasons. I get that, but seriously, what big store doesn't have someone to help load on-call or at least every day when the store is open.

This isn't even the worst part of it all. The rep we had been speaking with had the audacity to state to us, "If I'm not here when you purchase your couches then please be sure to let whomever rings you up that you give them my name". Seriously, no. We made 3 phone calls to get all the information needed to know that we couldn't even get the couch we wanted.

Long story short. No one should be given the run around and should not have a logistics nightmare when purchasing an expensive item from a...

I’d like to start by saying that one of the representatives I spoke with over the phone was incredibly helpful, and I truly appreciated their assistance. However, I unfortunately had a very disappointing experience with a barista and the manager at the Starbucks located inside Macy’s at The Shops at Palm Desert. I mistakenly placed a mobile order for the wrong location and sent my coworker to pick it up at the intended store, only to realize the order wasn’t there. When I went to the Palm Desert location to explain the situation, the barista told me, “We can't do anything about it. You have to call the location you ordered from and place a new one with us.” I called the location where I had mistakenly placed the order, and the employee there was kind and understanding. They informed me that while they couldn’t issue a refund in-store, I should be able to show my order confirmation at the correct location and have the drinks remade. I returned to the Palm Desert location and showed my receipt, but the barista, whose name was Itzel (with colored hair), responded with a smirk and told me, “We aren’t Starbucks—we’re part of Macy’s.” This felt dismissive, especially after I explained that the other location had assured me it wouldn't be an issue. She went to ask her manager and returned after several minutes, repeatedly telling me they couldn’t help. As someone who works at a Starbucks inside a college campus, I understand customer service standards and know this situation could have been handled with more care and professionalism. I visit this location almost daily, and this interaction was very disappointing. I’m sharing this feedback in the hopes that it will be taken constructively and help improve the service experience for future customers. Thank you...

To Gabby’s (#10) Company and Crew. FIrst I say to You, I have been a MAC customer for over 30 years and have walked up to many Lancôme’s sells areas, only be be displeased, walked out frustrated. I would return to MAC, my familiar. My Mom was very devoted to Lancôme and was beautiful from all Your skincare and make up products.

Today was different. I went in later in the evening, expecting to be kinda hurried out because of closing chores. And was greeted by Gabby, I started my talk about being a MACcoerson and needing to switch to Lancôme because the formula for MAC has changed and my skin is reacting (2 years I have been attempting it going to many Lancôme counters). And Gabby actually listened to be, engaged me in questions to feel out what I used and preferences, all with a smile. She is very kind! She helped me find my color and sold me of the powder foundation, and upsold me a mascara too. Being this was 2 days ago I can add My face looked amazing yesterday :).

It really meant the world to me for her help, Gabby You make the world a better place. Thank You from the bottom of my heart. Hoping for a better experience from my skin with Your product :) Huge Hugs! You are a keeper! Much love and health to You & family in Your future!

To the crew of Macy’s, Again it was late and everyone was busy, but as I scurried through the aisles in the store I was greeted by every Macy’s member with a smile and is everything OK or can I help you? It was very refreshing. You have a great...