Furniture Factory — Local services in Palmdale

I ordered a couch, recliner, coffee table and end table. The couch was delivered BROKEN. The recliner had nail heads as an accent that were nailed in crooked when it should have been a straight line. I wanted to return them but was informed of their NO RETURN policy. They replaced it with a differnent sectional. It had charging ports on each side of the couch. I have had it for a month and the charching port stopped working. When my coffee table was delivered, it was chipped and scratched. Like someones screw driver slipped when they were putting it together, about a 4 inch long gash. It is a lift table and was assembled poorly. One of the sides that lifted would not lay flush on the top of the table. While the sales people, Susie and Maria are very nice, the majority of the employees are very good at passing the buck. "Its the company" is the excuse they give. You can never leave a message as the "system is broken". This furniture is cheaply made, and you certainly pay more than it worth. I am now stuck with 3000 worth of furniture that is sub par. They should have just allowed me to cancel my order and walk away. I will never reccomend this company to anyone. Not even my worst enemy. Update: Mariela, Diana, Susan and Yvonne will lie straight to your face or over the phone. I have also noticed these are some of the same names of people giving good feedback on Google....

I just recently had order a twin metal bed with a mattress for my 12 year old and when I received the bed it was the same one I had order but of wood . And I had specifically told Maria I wanted i metal bed for my son I wanted a bed that was going to last him a few years . So I called them told them that wasn’t the bed I wanted was told they where going to figure it out and they never called me back 2 weeks past by and nothing . I ended up calling them back spoked to Ivon and she told me that the company wasn’t making the metal twin beds anymore but that the company still had a few left and was going to try to get me one . Few weeks past by and nothing no call or anything at this point I was mad 😠 Ivon delivered a box spring mean while my bed was delivered. I called them back and they just ended up blaming the company and basically kept my money I paid for something I didn’t want . I don’t recommend anyone here at first I wanted to help this business out because i was told it was a family business and I needed a bed for my son . Why not but after this experience...

Today was the day I finally had enough!!! After a few weeks of trying to have them fix my bed.. Calling on a daily.. Trying to get a call back... Just to have them give me the number to the manufacturer and to be told they can't handle the issue... I spoke to Susan.. She's a damn jone! Knowing I've been trying to get this resolved, she says " you know I don't even have to help you with this" and hung up on me!!! Really?!?!? What kind of customer service is that????? I wouldn't even recommend this place to my worst enemy!!!! So if you're done spending your money there... Their attitude towards you will change... Keep in mind Susan... Businesses comes from word by mouth.. THIS PLACE IS NOT RECOMMENDED!!! FURNITURE IS POOR QUALITY AND SO IS THE SERVICE ALONG WITH THE...